Sales Engineer - dubai - Black Box

    Black Box
    Black Box dubai

    1 day ago

    Description

    We're looking for a hands‑on Sales Engineer (Pre & Post Sales Engineer) to support and deliver mission‑critical control room solutions across the Middle East & Africa.

    You will be the technical backbone throughout the customer lifecycle—partnering with Sales in pre‑sales and ensuring flawless execution in post‑sales—covering KVM and/or Professional AV systems, video walls, signal distribution, and operator workspace technologies.


    Experience required :

    5–10 years engineering in KVM/Pro AV/control room integrationTravel: Up to 50% within MEA for site surveys, demos, installations, and commissioningKey ResponsibilitiesConduct discovery workshops, site surveys, and requirements capture for control rooms (utilities, transport, security, broadcast, oil & gas, finance, etc.).Translate requirements into solution architectures, block diagrams, BoMs, and compliance matrices (latency, bandwidth, redundancy, cybersecurity, ergonomics).Prepare and deliver demos/PoCs, technical presentations, and RFP/RFI responses with clear value propositions.

    Support costings, solution sizing, and bid/no‑bid inputs; align with Sales and PM on scope, assumptions, and risk.
    Drive vendor/subcontractor technical alignment; evaluate product fit and interoperability.

    Post‑Sales (Delivery, Commissioning & Support)Execute detailed design, rack layouts, cabling schedules, IP addressing, and device configuration (KVM, encoders/decoders, controllers, video processors).Lead FAT/SAT, commissioning, cut‑over, and customer acceptance; produce as‑built documentation and O\&M manuals.

    Deliver user and admin training; enablement for operations teams and integrator partners.
    Troubleshoot complex signal, network, and control issues; own escalations and drive root‑cause corrective actions.
    Ensure compliance with site rules, QA/QC plans, and change control; contribute to continuous improvement and product feedback.
    Required Qualifications & Experience5–10 years engineering experience in KVM and/or Professional AV integration for control rooms.
    Proven delivery across MEA markets with multi‑site, multi‑vendor environments.


    Strong knowledge of:

    KVM:
    matrix/IP‑KVM, redundancy/N+1, access/control policies, USB routing

    Pro AV:
    signal distribution (HDMI/DP/SDI), video wall processors, controllers, encoders/decoders (e.g., H.264/H.265, JPEG2000, SDVoE).


    Networking:
    TCP/IP, VLAN/QoS, IGMP multicast, SNMP, PoE, basic cybersecurity hardening

    Tooling:
    MS Visio/AutoCAD (layouts), MS Project (timelines), Excel/Power BI (reporting), ticketing/collab tools (Jira/Confluence or similar)

    Languages:
    Fluent English; Arabic and/or French an advantage for MEA engagements

    Education:

    Bachelor's in Electrical/Electronics/IT/Telecom/AV Engineering (or related).Certifications (nice to have): AVIXA CTS/CTS‑I/CTS‑D, vendor KVM certifications, ITIL Foundation; safety certifications for site work.

    Core CompetenciesCustomer empathy and clear technical communication (whiteboarding, demos, training).Robust troubleshooting and systematic problem‑solving under live‑site constraints.
    Meticulous documentation and configuration management.
    Stakeholder coordination with Sales, PM, Engineering, Service, and external integrators.
    Time management, prioritization, and safe working practices on customer sites.


    Additional InformationTravel:
    Up to 50% across MEA; valid passport and ability to obtain regional visas

    Work Authorization:
    Eligibility to work in the UAE;What We OfferImpactful role delivering mission‑critical systems for leading MEA customers.
    Exposure to cutting‑edge KVM/AV technologies and complex, high‑visibility projects.

    Competitive compensation, benefits, and professional development (AVIXA/ITIL/vendor certs).Collaborative culture with clear career paths (Senior AE, Solutions Architect, Project Engineering Lead).

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