Receptionist - Sharjah, United Arab Emirates - Beverly Hills Beauty Spa

Description

Job Title: Receptionist - Beverly Hills Beauty Salon

Job Overview:

We are seeking a friendly and organized Receptionist to join our team at Beverly Hills Beauty Salon The ideal candidate will be the first point of contact for our clients, creating a welcoming and positive atmosphere. As the receptionist, you will play a crucial role in managing salon appointments, coordinating client requests, and ensuring a smooth salon operation.

Responsibilities:

Client Relations:

· Greet clients with a warm and friendly demeanor, ensuring a positive first impression.

· Provide excellent customer service by addressing client inquiries, scheduling appointments, and offering information on salon services and products.

· Maintain a tidy and inviting reception area.

Appointment Management:

· Efficiently manage the appointment calendar, ensuring optimal scheduling and minimizing wait times for clients.

· Confirm appointments and provide reminders to clients as needed.

· Handle appointment cancellations and rescheduling requests professionally.

Phone and Email Communication:

· Answer incoming calls promptly and assist callers with their inquiries or direct them to the appropriate team member.

· Respond to email inquiries and salon-related correspondence in a timely manner.

Payment Processing:

· Collect payments for salon services and products, accurately process transactions, and provide receipts.

· Maintain cash register and reconcile daily transactions.

Inventory Management:

· Monitor and replenish salon product inventory as needed.

· Assist with retail sales and product recommendations to clients.

Administrative Support:

· Assist salon staff with administrative tasks such as filing, data entry, and maintaining client records.

· Ensure the reception area and waiting area are clean and organized at all times.

Qualifications:

· Excellent interpersonal and communication skills.

· Friendly and welcoming personality.

· Strong organizational and multitasking abilities.

· Proficient in using salon management software (e.g., appointment scheduling software).

· Basic knowledge of beauty and wellness services and products (preferred but not required).

· Previous experience as a receptionist or in a customer service role is a plus.