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- To attend and handle all guestrequests received for internal services, as per the hotel standardsand procedures.
- Conducts daily briefing forRoom Attendants
- Conducts daily inspection ofemployee grooming.
- Inspects all guest rooms,corridors and pantries on a daily basis to ensure highest standardof cleanliness.
- Conducts on the job trainingfor all Room Attendants.
- Maintains effectiveemployee relations.
- Checks and maintainsequipment and machines used.
- Prepares joborders and co-ordinate with Engineering for followup.
- Ensure special attention given to VIProoms.
- Report any sick, irregular guest, andany stranger on guest corridors to the Housekeeper, Security Officeimmediately.
- Proper handover and take over ofthe incoming and out going shifts to be handledwell.
- Report all Lost & Found items toHousekeeping.
- Prepare discrepancy report forthe front office.
- Prepare inventory for roomlinen.
- Notify Housekeeper any damage caused byguest.
- Check and follow all maintenance reportIf the work is incomplete.
- Waters and changesall flowers as per schedulerequirement.
- Ensures that all flowerarrangements look pleasant before the delivery to therooms.
- While inspecting guest rooms and otherarea there should be eye for detail.
- To respectkey handling procedures.
- Minimum of 2-3 years'experience in 5* hotel.
- Experience in the GCCand/or Middle East Region is a plus.
- Excellentcommunication skills, both written and verbalrequired.
- Be committed to exceeding guestexpectations
Housekeeping Team Leader - Dubai, United Arab Emirates - Hotel Chadstone Melbourne MGallery
Description
Your Experience AndSkills Include