Officer - Central Operations Job - Dubai, United Arab Emirates - National Bank of Fujairah

Description

Officer - Central Operations Job


Work location:
Dubai


Job Purpose

To provide back office operational support with a view to achieving timely and accurate delivery of service in line with bank's laid down procedures, polices and service level agreements.

Key Accountabilities

To carry out a range of processing and verification functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.

• Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
• Undertake other duties at a similar level when required.
• Undertake duties at a higher level as required when requested by line management
• To make suggestions as appropriate to improve the efficiency and effectiveness of the Bank's procedures
• Resolves process problems and trouble shoots and performs verification/investigation of information outside normal procedures.
• Immediate escalation to the Manager Operations of any breach, risk or loss event suspected.
• Perform user acceptance testing pertaining to operations
• Perform business continuity recovery team activities

Other Accountabilities

Other Accountabilities

Job Context

Education
A minimum bachelor's degree in a business related field or equivalent


Experience and Skills

Work Experience:

A minimum 3 year's prior experience in banking operations.


Specialist Skills/Competencies Required for the Role
Basic computer skills

An understanding of AML within the UAE and Central Bank regulations relating to transactional processing

Good English language aptitude


Technical Competencies
Customer Service

• Service Delivery-Advanced

Transaction Processing and Control

• Service Delivery
• Advanced

Data Management-Service Delivery-Proficient

Product Knowledge and Documentation

• Service Delivery
• Proficient

Core and Regulatory Banking Systems-Service Delivery

• Proficient

Process Re-engineering-Service Delivery-Basic

Policies and Procedures-Service Delivery-Advanced


Behavioural Competencies
Change and Innovation - Basic

Evaluating and Solving Challenges - Basic

Results Orientation - Basic

Working and collaborating with others - Basic

Job ID 2377