Receptionist - Ras al-Khaimah, United Arab Emirates - Mirage Dental Clinic

Description

• Engage with patients and visitors in a friendly and professional manner.
• Effectively communicate with both patients and colleagues to ensure smooth operations.

• Create a warm and inviting environment for patients as they enter the clinic.
• Maintain a positive and approachable demeanor to enhance the patient experience.

• Answer and redirect incoming phone calls promptly and courteously.
• Efficiently manage appointment inquiries and provide necessary information.

• Utilize various scheduling platforms, including our website, Google Maps, direct communication bookings (Phone, Whatsapp, SMS) and other specialized appointment software.
• Responsible for accurately assigning all scheduled appointments into the electronic health records software.
• Coordinate with dental staff to ensure efficient scheduling and mínimal wait times.

• Proficiently navigate and update electronic medical records software.
• Ensure accuracy and confidentiality of patient information.
• Accurately register new patients and update existing patient records.
• Utilize the Emirates ID reader for efficient and secure patient identification.
• Accurately checkin every patient upon arrival and checkout every patient when they leave.
• Coordinate with relevant staff to address patient inquiries and concerns.

• Demonstrate the ability to handle a fastpaced environment with grace and composure.
• Prioritize tasks effectively, especially during peak clinic hours.

• Maintain a neat and professional appearance, adhering to clinic dress code.
• Create a positive first impression by presenting a polished and wellgroomed image.

• Manage patient payments, provide receipts, and ensure the accuracy of financial transactions.
• Collaborate with the billing department to address any paymentrelated issues.

• Provide basic information regarding dental procedures, clinic policies, and postappointment care.
• Direct patients to educational materials or resources as needed.

• Ensure the reception area is organized, tidy, and wellmaintained.
• Report any maintenance issues promptly to the appropriate department.

• Address patient concerns or conflicts professionally and escalate issues to the appropriate staff when necessary.
• Collaborate with management to find effective solutions to patientrelated challenges.

• Assist patients in verifying their insurance coverage and understanding their benefits.
• Coordinate with the insurance department to resolve any billing or coverage issues.

• Previous experience in a similar role is preferred.
• Proficient in using electronic medical records and scheduling software.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and accuracy.
• Ability to work collaboratively with a diverse team.
• Fluency in English; knowledge of Arabic is a plus.
• Knowledge of dental terminology is advantageous.
• Customer service experience is highly beneficial.
• Adaptability to changes in scheduling, procedures, or unexpected situations.
• Empathy and patience in dealing with patients, especially those in pain or distress.
• Multilingual skills, especially in languages commonly spoken in the local community, are advantageous.
• Basic IT skills for troubleshooting minor technical issues.