Service Quality Manager - Dubai
1 week ago

Job Summary
We are looking for a Service Quality Specialist to support and uplift service delivery across voice and virtual channels within the Client Care Centre.
In this role, you will monitor interactions, assess quality against defined standards, and provide clear feedback that directly improves performance.
Responsibilities
- Monitor calls and service interactions to assess quality, compliance, and customer experience
- Provide clear and constructive feedback to drive measurable performance improvement
Job description
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