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Assistant Manager - Dubai, United Arab Emirates - Emirates NBD

Emirates NBD

Verified Company

Dubai, United Arab Emirates

4 weeks ago

Posted by:

Ahmed Al-Mansouri

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Description

Company Introduction

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers.

The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches.

We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

In line with the UAE Government's strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success.

We are looking to find the best UAEN talent to join our ENBD family

Job Purpose

As an Assistant Manager - Partnerships & Growth at Emirates NBD, your role is to
Developing a partner network and create a compelling bouquet of offers and deals for Liv. users, across various lifestyle categories. Support in developing & execute Partnership Strategy for key Liv Products. Oversee & drive the Lifestyle proposition of Liv. through long term and strategic partners across UAE (Government & semi government). Design & implement necessary analytics to measure & optimize partnerships. Drive usage, retention and cross-sell through tactical offers.

Support in developing customer value proposition in line with customer segment strategy recognizing key customer need in order to gain competitive advantage leveraging the existing strength of Liv.

Responsibilities

On a day to day basis, you will

Work closely with product team, account management, marketing, group partnership team to identify opportunity & enhance product fictionality & distribution.
Support Head of partnerships for the endtoend development & deployment of partnerships strategy.
Design & implement necessary analytics to measure & optimize partnerships
Use internal and market customer insight to identify opportunities
Lead crossfunctional team in deployment of partnerships.
Manage platforms for collaboration with Liv and other gov entities in UAE
Own and develop the customer proposition roadmap and work with all relevant functions for the targeted entity.
Conduct market and customer research to understand and anticipate customer needs.
Carry out competitor analysis and market research.
Followsup performance of offers.
Continuously develop our existing Value Propositions across the business to widening customer appeal and business profitability.
Conduct research to identify new markets and customer needs
Implementation of these customer value propositions to reach key targets and market objectives.
Support to develop the endtoend Customer Value Proposition in line with segment strategy.
Use internal and market customer insight to identify big themes/life events which relate to our customers.
Follow up performance of offers
Use internal and market customer insight to identify opportunities
Continuously develop our existing Value Propositions across the business to widening customer appeal and business profitability.
Work crossfunctionally across the business to model short term and lifetime value profitability.
Update, refresh and continuously improve the customer proposition

To be successful in this role, you will need the following skills and experience

Bachelor's degree
25 years experience in managing projects &/or launching initiatives, Business Analysis and Product/service development
Thorough knowledge of acquisition, retention and cross sell concepts and strategies.
Strong strategic planning, problem solving, lateral thinking, negotiations, project management, team building, organizational and managerial skills

What we offer you