Financial Messaging Expert - Dubai, United Arab Emirates - DiXiO Experts

Description

We are hiring

DiXiO is on a mission to innovate financial messaging, and now, you can be part of it too

We are looking for a Financial Messaging Expert who will help us make our clients happy identifying their need, onboarding them on our platform & answering any of their requests regarding Financial Messaging solutions.

Things you will do:

You'll be responsible for managing your own portfolio of customers.

Onboard new customers

• Attend clients' meetings during pre-sales stage
• Determine customer requirements and goals of his target SWIFT infrastructure
• Define the scope of the project, plan timelines, set deadlines
• Help the customer in the technical set-up of its SWIFT platform
• Coordinate end-to-end tests
• Provide reporting to management about progress, risks & mitigations

Support existing customers

• Provide client support on their Financial Messaging / SWIFT related queries
• Answer to Jira tickets within given SLA
• Train customer staff on how to use SWIFT / our platform
• Help identify performance improvement opportunities for assigned clients
• Occasionally, travel to client locations to collaborate with their teams

In parallel, you'll play a key role internally to help DiXiO grow:

• Participate in Brainstorming Sessions related to Strategic Initiatives at the company
• Participate in Continuous Improvement Process by sharing ideas for improvement
• Work with Sales Team & IT Team to imagine future products & services
• Provide guidance and mentoring for new employees and/or colleagues in other departments
• Deliver training for internal teams

To be part of our team, you need to be:

• Ambitious
• Curious and Innovative
• Autonomous
• Customer focused

Things that you need to succeed on this job:

• 3 – 7 years of experience in the field
• Strong knowledge of SWIFT connectivity solutions & other SWIFT services
• Strong knowledge of Financial Messaging protocols: SwiftNet, API, Host to Host
• Strong knowledge of MT and MX (ISO20022) messages
• Good understanding of the financial industry ecosystem
• Proficient in English (any other language is a plus)

Why you will love working with us:

If you are searching for an organization that is willing to invest in your professional career, look no more. We provide our Experts with all the tools and investments needed to fulfill their career and professional aspirations. You also don't need to worry about getting stuck in traffic at 8:00AM, we are 100% remote, and our Experts can work from anywhere Our team also enjoys an unlimited number of leave days to make sure they are reaching a work-life balance. That's not all, our packages include a medical insurance and performance-based bonus

About DiXiO

DiXiO is a company of SWIFT Experts operating in more than 50 countries. In recent years, DiXiO has established itself as the reference in the Financial Messaging industry and was registered as an official SWIFT agent. Today DiXiO is the first global network of trusted experts, making financial messaging simple & secure through expert services & cloud solutions.