General Manager - Dubai, United Arab Emirates - Talent Pal

Description

Job Number
Job Category Property Leadership
Location Courtyard by Marriott Dubai Al BarshaPlot 574 of the Emirates Hill Dubai United Arab Emirates UnitedArab Emirates VIEW ON MAP
ScheduleFullTime
Located Remotely N
Relocation N
Position Type Management

ABOUT THE BRAND

AtMarriott International Luxury Residences our mission is to deliverOwners an inspiring journey rooted in the traditions and distinctcharacter of each unique locale. Our expanded perspective pairedwith exquisitely enchanting elegance will truly touch your spirit.Here Residence Owners will relish every opportunity to enjoy thesumptuous singular experiences that define our brands. With newhotel addresses in some of the most captivating destinationsworldwide there are endless memories to be made when you stay atone of Marriott Internationals Luxury Hotels

ABOUT THE PROPERTY

Marriott Executive Residences at Al Barsha South is thelatest development by MAG Property that offers premium 1 to 3bedroom apartments townhouses and penthouses. Enjoy the naturalworld where the three tower comes with connected podium and oasisof pleasures and beauty all combined together to bring theresidents the life of modern style and contemporaryarchitecture.

JOBSUMMARY

Functions as the primarystrategic business leader of the property with responsibility forall aspects of the operation including guest and employeesatisfaction human resources financial performance sales andrevenue generation and delivering a return on investment to bothMarriott International and property ownership. Verifiesimplementation of the Marriott brand service strategy and brandinitiatives with the objective of meeting or exceeding guestexpectations increased profit and market share. Holds propertyleadership team accountable for strategy execution and guides theirindividual professional development. The position ensures MarriottInternational sales engines are leveraged and initiates independentand proactive sales activities when appropriate to generate demand.Verifies that the objectives and goals of Marriott and propertyowners work together to achieve brand positioning and success.Builds owner loyalty through proactive communication setting andmanaging expectations and delivering solid business results. Theposition is actively involved in the local community and buildsstrong relationships with local officials businesses and customers.Represents Marriott Hotels & Resorts and JW brand values inall leadership actions.

CANDIDATEPROFILE

Education andExperience

• 2year degreefrom an accredited university in Business Administration Hotel andRestaurant Management or related major; 8 years experience in themanagement operations sales and marketing finance and accounting orrelated professional area.

OR

• 4year bachelors degreein Business Administration Hotel and Restaurant Management orrelated major; 6 years experience in the management operationssales and marketing finance and accounting or related professionalarea.

Preferred:

• General Manager experience in limited or fullserviceproperty.
• Ability andwillingness to work flexible hours including weekends holidays andlate nights.
• Propertyindustry work experience demonstrating progressive career growthand a pattern of exceptional performance.

JOB SPECIFIC TASKS

Business Strategy Development

Stays current with industry trends and monitors strengthsand weakness of competition; explores new business opportunities;develops business plans designed to maximize property customersatisfaction profitability and market share; ensures propertybusiness plans are aligned with Marriott brand business strategies;translates Marriott global strategic plan into one that can beexecuted on property.

Business StrategyExecution

Executes business plansdesigned to maximize property customer satisfaction profitabilityand market share; ensures that property business plans andemployees are aligned with MHR/JW brand business strategies; holdsproperty leadership team accountable for successful delivery ofbusiness plans; experiments with new ideas and takes calculatedrisks to improve guest satisfaction and profitability; evaluatesthe success of property business strategies to inform futurebusiness plan enhancements; continually ensures business plans andactions have a positive impact on property performance.

Sales and Marketing

Works closely with Sales and Marketing team to developrevenue generating strategies for property; identifies new businessleads develops tailored sales approach and actively pursues leadswith Sales and Marketing team; ensures sales and marketing strategyis aligned with brand strategy and is effectively executed againstestablished goals; ensures property leaders understand and leverageMarriott demand engines to full potential; augments guestpreference for property through booking ease and qualityinteractions with sales force.

TalentManagement and Organizational Capability

Creates a cohesive and highperformance Executive Committeethat continuously strives for positive results and improvement;coaches Executive Committee by providing specific feedback andholds them accountable for performance; creates learning anddevelopment opportunities for employees; creates and effectivelyexecutes development plans for both direct reports based on theirindividual strengths development needs and career aspirations;ensures all managers are doing the same for their direct reports;identifies resource needs to strengthen property team; createssuccession plans for future job openings; actively supports thestaffing process; ensures effective work processes systems andteamwork are in place to maximize individual and overall propertyperformance.

BrandChampion

Serves as a passionate brandadvocate and ensures that the intent of the brand is pulled throughin the guest experience; communicates a clear and consistentmessage regarding property and MHR/JW brand goals to employeesproperty leadership team and owners; serves as a role model bydemonstrating exceptional work ethic and service delivery for allemployees on property; champions change; inspires and motivatesteam to achieve operational excellence; represents MHR/JW brandvalues in all leadership actions.

Business Information Analysis

Reviews business related data such as market sharefinancial performance inventory employee engagement and customersatisfaction; analyzes business information to proactively addresschanging market conditions ensure property operates withinbudgetary guidelines and achieves profit margin goals; usesbusiness information to identify indicators of product and servicesuccesses and opportunities for improvement; integrates businessinformation into business plans.

Employee and Labor Relations

Ensures all employees are treated fairly and with respect;builds rapport with employees by fostering an environment of opencommunication and spending time with employees on the frontlines;makes selfavailable to employees (open door policy); ensures payand benefits are appropriate for labor market; celebrates thesuccess of employees in a public way; works with Human Resources tomaximize employee engagement and monitor local labor environment toaddress issues as needed.

RevenueManagement

Works with RevenueManagement team to develop effective pricing strategies balancingseasonality economy customer segments property objectives andcustomer satisfaction; established revenue strategy that supportsMHR/JW brand positioning in local market; ensures demandforecasting and sound revenue practices are in place to maximizeyield; identifies ways to grow occupancy RevPAR and market share byresearching and staying aware of competitor strategies; controlslabor and capital expenses.

OwnerRelations

Builds strong rapport withproperty owners through proactive and ongoing communication; keepsowner informed of brand initiatives and guest experiences; providesowners with indepth analysis of property performance incorporatingguest financial and employee business data; manages an effectivebalance between owner interests and Marriott brand interests anddevelops solutions that create value for both; develops andeffectively promotes ideas for improving property service andprofitability to ownership.

Customerand Public Relations Management

Interacts with guests and other customers on a frequentbasis to obtain feedback about their experiences on property;utilizes guest/customer feedback to recognize outstanding employeeservice performance and improve service delivery; emphasizes andholds leadership team accountable for addressing service failuresor potential service failures and for developing innovative ways toexceed guest expectations; establishes presence in the market byactively promoting an exemplary property/brand image involvingoneself in the local community and by developing strategicalliances with local officials businesses and customers;anticipates needs of large groups or high profile guests in orderto deliver flawless service; verifies that products services andevents attain the appropriate publicity (PR buzz).

Company/Brand Policy Procedures and StandardsCompliance

Verifies propertycompliance with legal safety operations labor and Marriott brandproduct and service standards; conducts both routine andshortnotice quality assurance audits with specific departments;holds employees accountable for performing audits on a regularbasis; conducts detailed walkthroughs to ensure building publicareas kitchen and grounds are wellmaintained safe and meet orexceed guest expectations; ensures employees are appropriatelytrained and performing to standard.

Marriott International is an equal opportunityemployer. We believe in hiring a diverse workforce and sustainingan inclusive peoplefirst culture. We are committed tonondiscrimination on any protected basis such as disability andveteran status or any other basis covered under applicablelaw.

Marriott Hotels strive toelevate the art of hospitality innovating at every opportunitywhile keeping the comfort of the ohsofamiliar all around the globe.As a host with Marriott Hotels you will help keep the promise ofWonderful Hospitality. Always. by delivering thoughtful heartfeltforwardthinking service that upholds and builds upon this livinglegacy. With the name thats synonymous with hospitality the worldover we are proud to welcome you to explore a career with MarriottHotels. In joining Marriott Hotels you join a portfolio of brandswith Marriott International. Be where you can doyour best work begin your purposebelong to an amazing global team andbecome the best version of you. JW Marriott is part of MarriottInternationals luxury portfolio and consists of more than 100beautiful properties in gateway cities and distinctive resortlocations around the world. JW believes our associates come first.Because if youre happy our guests will be happy. JW Marriottassociates are confident innovative genuine intuitive and carry onthe legacy of the brands namesake and company founder J.WillardMarriott. Our hotels offer a work experience unlike any other whereyoull be part of a community and enjoy true camaraderie with adiverse group of coworkers. JW creates opportunities for trainingdevelopment recognition and most importantly a place where you canpursue your passions in a luxury environment with a focus onholistic wellbeing. Treating guests exceptionally starts with theway we take care of our associates. Thats The JW Treatment. Injoining JW Marriott you join a portfolio of brands with MarriottInternational. Be where you can do your bestwork begin your purposebelong to an amazing global team andbecome the best version of you.
More jobs on