Client Experience Ambassador - Sharjah, Sharjah Emirate
1 month ago
Job summary
Welcome clients visitors and VIP guests with professionalism hospitality assist clients queries related business licenses renewals amendments company setup guide clients portal applications submissions updates prepare proforma invoices process client payments accurately maintain daily Walk-In Tracker client interaction service provided manage Queue Management System minimal client wait time smooth flow walk-ins provide correct complete information company services procedures ensure all client documents transactions handled compliance company policies confidentiality requirements coordinate internal departments resolve issues efficiently handle escalations professionally log escalations Escalation App follow up until resolution perform due diligence maintain service accuracy integrity take client feedback post-service encourage clients share experiences Google Reviews proactively identify opportunities enhance client experience share improvement ideas management maintain professional demeanor positive attitude consistent adherence company standards communication presentation handle document receipt dispatch courier coordination timely delivery record maintenance use Zoho Desk assign escalate ticket departments defined SLA support department administrative functions responsibilities assigned Manager promote upsell FZ+ value-added services enhance satisfaction business growth opportunities update knowledge all company services packages policies regulatory requirements accurate information sharing navigate complex situations tact professionalism escalating appropriately required.
Job description
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