Guest Relations Representative - Abu Dhabi, United Arab Emirates - Al Forsan International Sports Resort

Al Forsan International Sports Resort

Verified Company

Abu Dhabi, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Position
:
Guest Relation Representative

Job Location
:
Abu Dhabi

Job Summary

As a Guest Relations Representative you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, serves as a primary point of contact for our customers. The main goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Duties & Responsibilities

Offer consistently professional, friendly, warm and engaging service
Give a warm welcome and check in guests taking into account the established SOPs
Check out of departing guest in accordance with the established standards
In charge of walkin guests and responsible for all proactive and daytoday facilities issues
Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for all resort guest in accordance with the credit policy
Cooperate with other departments if required such as F & B, Accounting, Reservation, etc.
Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
Demonstrate a complete understanding of the resort's policies and procedures and service standards and have full knowledge of the resort's facilities, products and services, offers, amenities, events, etc.
Address complaints and go the extra mile to make sure our guests are satisfied
Anticipate guest needs and build rapport with customers, responding quickly and efficiently to guest concerns
Ensure compliance with health and quality standards
Contributing to the development of customer satisfaction programs
Conducts all of the above in accordance with the resort's policy

Minimum Qualifications & Experience:

Bachelor's degree in Hospitality/Hotel Management or a related field or equivalent commercial experience
Minimum 3 years' UAE experience in Hospitality and / or sports facilities environment, gained in a similar role, with a proven track record in hotel related industries is preferred
Experience in an integrated Private or Semi-Private Resort and Country Club or Sports Club with both Membership and Public access in a similar role
Should be a customeroriented individual with a good knowledge of hospitality industry standards
Excellent written and oral communication skills
Outstanding organizational and interpersonal skills
Exceptional timemanagement skills
Female preferred

Salary:
AED5, AED6,000.00 per month

Education: