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Guest Services Officer - Dubai, United Arab Emirates - Hotel Chadstone Melbourne MGallery

Hotel Chadstone Melbourne MGallery Dubai, United Arab Emirates

3 weeks ago

To be a Heartist of the hotel, inand outside the work place.
To always keep theworking area clean and well maintained.
Toprovide safe working environment using appropriate materials,equipments and supplies.
To properly use thetelephone etiquette as per Sofitelstandards.
To attend to all guests approachingthe Fitness Centre with inquiries or wanting to use the facilities,respecting the hotel standards andprocedures.
To offer a warm welcome to allguests and ensure that they enjoy theirstay.
To personally greet and escort the guestsrather than pointing out directions.
To respectthe privacy of the guests and the confidentiality of theinformation.
To manage any guest complaint in aprofessional manner, by resolving it, recording it and making surethe guest is satisfied.
To call the supervisoror manager for advice in serious cases or if an approval isrequired.

Qualifications