Academic Support Officer - Dubai, United Arab Emirates - University of Wollongong in Dubai

University of Wollongong in Dubai
University of Wollongong in Dubai
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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About UOWD


Established in 1951 and ranked in the top 1% of universities worldwide*, Australia's University of Wollongong is a global brand with international campuses in Dubai, Hong Kong and Malaysia.

University of Wollongong Dubai (UOWD) offers over 40 internationally recognised bachelor and master degrees spanning 10 in-demand industry sectors.

All of our degree courses are accredited by the UAE Ministry of Education's Commission for Academic Accreditation (CAA) and licensed by Dubai's Knowledge and Human Development Authority (KHDA), as well as being recognised by leading professional organisations such as AACSB, ACCA, ACS, CIM, CIPD, CPA, Engineers Australia, PMI, and others.


The first internationally accredited Australian university in the UAE, we are the education gateway of choice for over 3,500 students, representing 100+ nationalities.

Our global community of 152,000 alumni are pursuing career goals with respected blue-chip companies and industry giants such as 3M, ADCB, Adidas, Amazon, Deloitte, Emirates, FedEx, GE, IBM, Microsoft and Pepsico.

Additionally, research reveals that 83%** of fresh graduates are employed within six months of graduation.


Life at UOWD is rooted in the continued pursuit of excellence through teaching, research and industry engagement, with the student experience at its heart.

Our 200,000-square-foot campus at Dubai Knowledge Park features access to cutting-edge technologies and a mix of traditional and innovative learning spaces, all housed in a vibrant modern setting that promises to deliver an enriched learning experience for our students.

*QS World University Rankings 2023
**Data from the Graduate Destination Survey 2017 to 2020

About the Department


FRED & Registry Services are responsible for the University's administration and policy implementation related to undergraduate and postgraduate (coursework and research) students.

The team ensures that student processes are administered according to academic and administrative guidelines and that the administration of student processes complies with all policies and procedures of the University and works towards improving customer service for students and all key stakeholders.

The position of Academic Support Officer is a key operational coordination and customer service position for the University.

Due to the nature of the role, the position holder is expected to be highly systematic and organized in their approach to the role.

Requirements & Responsibilities


Requirements:


  • Good communication and relationship development skills appropriate to the role
  • Excellent time management skills
  • Strong administrative skills and an organised approach to paperwork
  • Highly developed problemsolving skills
  • Ability to work effectively within a complex organization
  • Appreciation of cultural diversity
  • Ability to maintain confidentiality
  • Ability to show initiative, implement changes and drive processes improvement within a changing environment
  • Demonstrated attention to detail that relates to the timely, accurate processing of student administration requests.
  • Capable of working in a complex environment, with multiple stakeholders and the requirement to adhere to policies, procedures and rules.

Academic Support
***- Main Liaison contact between Faculties and FRED & Registry Services

  • Approve student requests as per FRED delegation of authority
  • Make referrals to specialist teams, including the scheduling of appointments for follow up academic advice (if required)
  • Escalate any issues that require further investigation or discussion for future operational planning
  • Collation of Subject Outlines from Faculties
  • Prepare reports to ensure student enrolment is in accordance with the relevant policy.
  • Manage MRP Process (including intervention strategy) and liaise with Faculty for approvals
  • Collate and produce Degree Planners in line with each program.
  • Coordination of those reported for nonattendance, and prepare correspondence for students.
  • Process lapsed students in compliance with the appropriate Policies and Procedures
  • Mange the process of Post Enrolment Conditions including cancellations and reinstatements
  • Manage the process of English waivers, Challenge Tests, Reevaluation requests
Qualifications & Experience


Essential:


  • Bachelors Degree in an appropriate discipline
  • Minimum of 2 years' experience using student administration systems
  • A commitment to Values of Passion, Courage, Integrity, Excellence, Collaboration and Innovation
  • Expert systems proficiency
  • Expert spreadsheet (Excel) skills
  • Ability to meet compliance/policy requirements

Desirable:


  • Masters Degree
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