Auh - Information Technology Support Officer (Itso) - Abu Dhabi, United Arab Emirates - Foreign & Commonwealth Office
Description
Job Description (Roles and Responsibilities)
The British Embassy Abu Dhabi has a vacancy for an Information Technology Support Officer (ITSO), job grade Administrative Officer (AO).
The role of the ITSO is to maintain the Embassy's IT network and to provide IT support to the user community.
Duties and responsibilities:
Administrative responsibilities
- Act as liaison between local users, the Help Desk in the UK, and other IT stakeholders.
- Help protect the security of the system and ensure that potential breaches of security are reported and investigated.
- IT asset management.
- Manage active directories
- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practice regarding privacy, security, and regulatory compliance.
- Develop, document, and maintain policies and procedures for system administration and appropriate use.
- Provide 1st and 2nd level IT support to the user community.
- Proactive maintenance and support of the Embassy's IT network, desktops, laptops, network, servers, mobiles and other infrastructure.
- Ensure maximum availability of the Embassy's IT systems by troubleshooting and resolving IT problems.
- Mitigate, identify, troubleshoot, and resolve hardware and software problems on workstations, laptops, mobiles, printers, scanners and other peripherals. Escalate incidents as necessary.
- Supervise visiting engineers and third party contractors.
- Assist with projects such as office moves, telephony projects, satellite equipment upgrading and their deployment and testing, and to support the development teams throughout the project lifecycle.
- Undertake the day to day operation of backups.
- Support IT requirements of new staff employed and off site government bodies.
- Take part in Embassy emergency planning and response to a crisis.
- The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required, including participating in the Embassy's emergency planning and any response to a crisis._
Key behaviours required:
- **Managing a Quality Service**:Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
-
Delivering at Pace:
- Take responsibility for delivering timely and quality results with focus and drive.
Developing self and others:
- Focus on continuous learning and development for self, others and the organisation as a whole.
Working Together: Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
Eligibility:
- Applicants must be available in a fulltime capacity to work on site at the British Embassy Abu Dhabi this is not a part time positions or available for remote working.
- Applications will only be considered from those who are currently residing in the UAE and with a current and valid UAE resident visa.
- Minimum 2year experience in IT support and customer handling.
- Excellent in English communication skills both speaking and writing
- Working knowledge of maintaining and troubleshooting networks
- Working knowledge of administering user accounts and passwords, setting group permissions, etc.
- Experience of installation and maintenance of desktops, laptops, mobile devices, and server hardware and software
- Excellent customer support and interpersonal skills
- Ability to prioritise and deliver results in a highpressure environment
- Working knowledge of Windows 10 and troubleshooting.
- Certification in networking
- Well versed in Power automate and Power apps.
- Required behaviours
- Managing a Quality Service, Delivering at Pace, Working Together, Developing Self and Others Application deadline Application deadline day Application deadline month Application deadline year
- 10 September 2023
- Administrative Officer (AO)
- Fixed Term, Fulltime
- 35
- 12 months
- Middle East & North Africa
- United Arab Emirates
- Abu Dhabi
- British Embassy
- 1
- AED
- 1
Start Date Start Date - day Start Date - month Start Date - year
- 1
Other benefits and conditions of employment
Working hours and remuneration:
The Embassy aims to offer an attractive working environment and remuneration package for this role, which includes 25 days of leave per annum (calculated pro-rata).
There are no other allowances payable as part of this package. No accommodation nor relocation expenses are payable in connection with this position.
The Emb
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