Supervisor - Dubai, United Arab Emirates - Webhelp

Description

What you will do in thisrole

As aSupervisor on our team, youwill:

Monitor and reportteam performance

Give agents feedback on theirindividual and motivate team members

Keep trackof each agent's training

Participatein the recruitment process close to HRDepartment

Organize and optimizeshifts

Make sure processes and procedures areup to date and adhered to take overflow calls /tickets.

Take incoming customer calls (viatelephone, email, voicemail, pager, or other automated alerts), logcall details onto call management systems and provide response andresolution within SLA.

Guide on sellingtechniques for complex outbound driven sales

-Maintain knowledge and expertise associated with applicationsspecific to individual customers

Concentrix + Webhelp is a great match ifyou:

Are bilingual orproficient in German plus advanced level ofEnglish

Are talented to grasp a situation withmany stakeholders and team members

Haveexcellent communication skills

Have previousexperience

Can implement and managechange

Have a high customer careorientation

Poses project managementskills

Are able to develop personal andprofesional skills

Have IT knowledge andskills

Have business knowledge and arecommercial drive

Have working knowledge of ITPlatform, equipment, and applications: Windows/MS Office/ internetconfiguration

Have fun facing challenges andovercoming unbeatable obstacles

If you feel you don't check every box,we encourage you to apply anyway. We'll do our best tomatch you with the right job, whether it's this oranother role.