Front Office Duty Manager - Dubai, United Arab Emirates - Golden Sands Hotel Creek

Description

• Ensures the smooth running of the operations on a day to day basis and in a proactive manner
• Ensures that as per Golden Sands Health & Safety Policy the Fire Exits are free of obstacles
• Support and assist all Front Office sections.
• Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems
• Inform and coordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them
• Check all correspondence of the day's arrivals to familiarize with arrived and arriving guests and their needs, follows up as required
• Follow up with Housekeeping any unresolved room discrepancies
• Maintain reservation procedures, sameday arrivals
• Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance, and posture for all departmental employees
• Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
• Ensures that all departmental information is kept accurate and up to date
• Understand and carries out duties in line with Hotel Emergency Procedures
• Inspects guestrooms on a daily basis
• Responds promptly to any operational requests from Front Office and other hotel departments
• Attends to referred and unsolved problematic situations
• Completes VIP, delegations and group leaders welcome and farewell as appropriate
• Conduct efficient handover with coming Manager / Supervisors
• Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walkin guests and release room blocked because of no

• Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
• Monitor Guest satisfaction reports and implement actions to improve results
• Uphold and enforce company policies and procedures and implement new processes
• Suggest changes to operating standards in order to improve the efficiency of work
• Set departmental goals and create plans of action for achieving them
• Maintain an efficient, organized workspace that encourages productivity at all times
• Setup and attend company meetings as required
• Train new hires in company processes and procedures
• Organize and distribute schedules and assignments
• Maintain open lines of communication between all departments.
• Assigns and Approves Duty roster for all Front desk staffs.

• Must have work experience as a Duty Manager or similar management role
• Must have previous experience in the industry preferred
• Customer service experience
• Must have a strong Knowledge of cash management and bookkeeping procedures
• Must have team management skills
• Must have a strong organizational skills
• Excellent communication and people skills
• Experience with facilities maintenance and/or security
• Good organizational and multitasking abilities
• Must have a strong problemsolving skills
• Must have availability to work in shifts including weekends

• Are you available in UAE?