Cluster Asst. Learning and Development Manager - Ajman, United Arab Emirates - Accor- North & Central America

Description

Company Description

'Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS'

Job Description

Fairmont Hotels & Resorts is committed to providing our Colleagues and Leaders with the tools they need to thrive in their chosen career with us. Showcase your passion for our service culture as Cluster Asst. Learning & Development Manager role at Fairmont Ajman and Fairmont Fujairah, where your knowledge and team leadership will support continued learning, guest satisfaction and Colleague engagement throughout your hotel.

Responsibilities

Reporting to the Cluster Director, Talent & Cluture, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Facilitate all Company training programs and ensure standards are followed
• Provide on-going coaching and guidance for departmental Trainers or department Leaders to ensure consistency of quality training
• Ensure all training material is up to date
• Coordinate all training seminars
• Act as an internal performance consultant, involved in facilitating departmental meetings, focus groups and team-building activities as required
• Partner with external organizations who provide support for the hotel's learning strategy
• Ensure all team member training, documentation and testing is completed in the required time frame
• Create and develop training materials and programs to meet the needs of the hotel
• Follow outlet policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned
  
  

Qualifications

• Previous leadership experience in a related field required
• Previous Hotel experience preferred
• Excellent interpersonal, communication and organizational skills
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times