Manager (Quality Audit, Billing & Compliance) - Dubai, United Arab Emirates - TPA

TPA
TPA
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description
Manage day-to-day governance of the functions alongside the department leads

  • Identify potential improvements to maximise efficiency and reduce risk, and make recommendations to reporting manager
  • Set targets and measure performance against these
  • Proactively own responsibility of escalations and issues related to the teams
  • Provide extensive support and guidance to Regional and International teams on Middle East & Africa operational queries and requirements.
  • Maintain issue log to identify gaps and opportunities for process improvements
  • Support with internal and external audits
  • Stays updated with the regulatory requirements with the markets and impart interdepartment training when needed.
  • Liaise with senior representatives of clients, brokers, and internal stakeholders
  • Closely partner with regional sales and client management teams to provide advice, support and guidance on all related and relevant matters.
  • Establish and maintain relationships with key stakeholders
  • Plan and coordinate the operational activities to guarantee optimal performance of the departments
  • Partner with other operational leads to ensure alignment and development of service capabilities
  • Oversee multiple projects including planning, approvals, testing and release management
  • Minimum Bachelor's degree
  • Excellent English written and oral communication skills
  • Minimum of 5 years people management and reporting experience is required
  • Exceptional organizational and timemanagement focus
  • Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to severe complexity.
  • High proficiency in MS office, excel in particular
  • Great rapport building and communication skills
  • Strong problem solving, leadership skills, analytical and decisionmaking skills
  • Minimum of 3 years' experience of the Middle East insurance market
  • Ability to organise, prioritise and manage workflow to meet individual and team production standards
  • Attention to detail, with high level of accuracy
  • Ability to work under pressure/own initiative
  • Good analytical skills
  • Customer focused with developed problemsolving abilities and a proactive approach to proposing/implementing process improvements

Job Types:
Full-time, Permanent


Pay:
AED15, AED20,000.00 per month


Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Do you have experience in medical insurance / TPA handling quality audit, billing, compliance and policy management?

Education:


  • Bachelor's (preferred)

Experience:


  • Management: 5 years (preferred)
- reporting: 5 years (preferred)

  • Insurance industry: 5 years (preferred)
  • TPA: 5 years (preferred)
- managerial in insurance company: 5 years (preferred)

  • Quality Audit in medical insurance: 5 years (preferred)
  • Compliance in medical insurance: 5 years (preferred)
  • Policy management in medical insurance: 5 years (preferred)
  • Billing in insurance: 5 years (preferred)
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