Windows System Administrator - Abu Dhabi, United Arab Emirates - Metamorfs

Metamorfs
Metamorfs
Verified Company
Abu Dhabi, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description

Managing End User Engineers and their day to day activities, workload, performance and productivity in an efficient and an effective manner.

Responsible for incident, request, problem, IMAC and escalation management.

Responsible for day to day reporting and communicating to IT Management from operations and projects perspectives.

To provide support in operations in the domain of End User Support.

Support the following technologies:
Windows 10, MS Office, Basic LAN /WAN Issues, Wi Fi Configuration, Application Software Configuration, VOIP Phone, Software installations.

Providing installation, upgrade, configuration, and advanced troubleshooting on computers, peripherals, and communication devices and peripherals.

Responsible for managing Service Desk communications with end to end support.

Responsible for Incident Handling, Service Requests and Escalation Management.

Responsible for supervising & managing the day to day Service Desk activities.

Responsible for incident, requests, escalation management.

Ensure 100% SLA compliance & Driving initiatives to improve SLAs by analysis and Responses.

Owner for Daily/Weekly/Monthly reviews for the tower.

Manage junior & senior service desk engineers and their performance.
**Professional and proactive approach in resolving End User issues.
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