AE Customer Engagement Manager - Dubai, United Arab Emirates - Amazon

Description

Job ID:
| Q-Express Documents Transport- 2+ years of professional non-internship marketing experience- 1+ years of Salesforce, Tableau, Vidyard, and Excel experience- 1+ years of designing, building, and launching successful email engagement programs, specifically lifecycle/nurture programs experience- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)

DESCRIPTIONAE Engagement Manager manages two channels:
Outbound & Organic Social.

Outbound (Email and Push Notifications) that drive engagement and local relevance based on internal customer insights and external market trends.

The importance of both channels lies in communicating directly with customers, allowing them to take an immediate action by sharing feedback publicly.

Key job responsibilities1.The role of an Outbound manager is to work backwards from customer needs, identify the right mix of content & placements on cross-category and GL/PL level communication, nudging customers to make a purchase on Amazon.

The scope demands end-to-end ownership of these programs ranging from insight generation, customer proposition, segmentation, experiment design, identification and validation of success metrics, measurement plan, stakeholder and campaign management to post-launch monitoring and reporting.2.

The role of the organic social channel manager requires the owner to:
(1) define the channel strategy across diverse social channels and influence several internal and external stakeholders manage different priorities to represent the Amazon brand and adapt to the continuously evolving changes in MO (Modus Operandi) and algorithms of both channels and protect Amazon reputation on those channels.

We are open to hiring candidates to work out of one of the following locations:
Dubai, AREPREFERRED QUALIFICATIONS- Experience working with a major brand or entertainment company in project/production management- Experience in e-commerce, start ups, advertising, commercial- Experience using data visualization toolsBased on your recent activity, you may be interested in:


Posted:
February 14, 2024

(Updated 24 days ago)


Posted:
September 15, 2023

(Updated about 2 months ago)


Posted:
February 27, 2024

(Updated 24 days ago)


Posted:
November 14, 2023

(Updated about 2 months ago)


Posted:
February 23, 2024

(Updated 25 days ago)

Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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