Store Manager - Dubai, United Arab Emirates - Nathan & Nathan Human Resources

Nathan & Nathan Human Resources

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

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Description

Our client is a specialist with elegant bouquets and captivating floral displays to retail stores, corporate floral arrangements and spectacular floral displays for weddings and other events.

They are a full-scale floral design company that offers a variety of long-life roses and fresh orchids in a signature box available for delivery.

The Store Manager will be in charge of the DIFC branch and be responsible for overseeing the performance of the whole team.

Fluency in English and Russian is preferred for this role. Responsibilities
Team Management
Plan and implement weekly schedules, taking into consideration store operations and the required coverage
Manage the store team and ensure that shifts and leave plans are appropriately planned to secure optimum coverage
Check personal presentation of the team and ensure that all employees in the store respect company policy, uniform, and personal appearance policy (makeup, personal hygiene, etc.)

Conduct impactful briefing sessions to the retail team (example:
sales update and targets, policies, HR updates, etc.)
Manage and allocate duties to employees within the store
Ensure store expectations and priorities are communicated to the team
Conduct regular and relevant in-store training, ensuring a major focus on customer service, product knowledge and selling skills
Motivate store team by equipping them with the required information to meet and exceed sales targets
Sales and Commercial
Actively seek ways to achieve or exceed the stores sales targets, engage with the team, and drive performance
Monitor sales performance against previous years (monthly, weekly, and daily) and provide feedback to the team and support other departments with feedback and ideas needed for development of the business
Ensure 100% implementation of the Retail SOPs
Support with the creation and change of in-store and window displays, designs, and look to enhance the stores image
Customer Focus
As much as possible, support with creating arrangements according to client's requirements and in respect of the companys design standards
Support with the selection of flowers and foliage for floral arrangements, working with the team of florists to develop new creations
Provide feedback to Management on market trends and customer preferences; ensure that comparative competitors analysis is shared periodically.
Inventory and Stock Control
Monitor the store inventory and report to the head management on the shortage of inventory and wastage.
Set procedures to enable the placement of orders to purchase flowers and supplies from distributors
Monitor and manage fresh flowers wastage and ensure that its kept at a minimum, by continuously reviewing sales patterns, customer preferences, accounting for peak times, and ordering fresh flowers accordingly
Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store

Oversee cash transaction entry and management: petty cash, POS cash transactions, cash floats and ensure that cash is deposited promptly once the cash limit is reached
Prepare and review store reports on sales, ATVs, and stock ageing (slow moving, fast moving and non-moving products) Required skills and experience:
Good working knowledge of computers
Good knowledge of Excel, PowerPoint, and Word
Good written and verbal communication skills
Excellent interpersonal and customer services skills
Organizational skills
Leadership skills
Fluency in English and Russian language
Floristry skills are a plus, but not a requirement
Experience working with luxury brands