Call Centre Agent - Dubai, United Arab Emirates - Masafi LLC

Description

Your time to make ripples.

We are for the restless achievers. For those who thirst for success and more. For those who never stop trying. We are Masafi. And if you have what it takes, we are ready to take the next step with you.

Things we believe in:

Inclusivity & diversity

We are an equal opportunity employer, and we believe diversity, gender balance and inclusion lead to success.

Our people

We believe passionate people propel us forward, build our culture and drive our spirit of innovation.

Hard work, integrity & ownership

We believe hard work trumps everything. And honesty and taking total responsibility are the pillars of everything we do.

A glimpse of your typical workday

• Achieve Key Performance Indicators (KPIs) on a daily, weekly, and monthly basis.
• Contact customers and generate orders
• Handle inbound and outbound calls.
• Address all customer problems/issues promptly.
• Create new customers, maintain current and new customer bases, and ensure customer satisfaction.
• Perform any other duties assigned by superiors/senior management.
  
  

What will make you stand out

• Preference to have at least 1 years' experience in a Call Centre set up.
• Very strong customer service background.
• Must be having knowledge & experience with support and call center tools including phone systems, CRM or call logging.
• Must be having very strong knowledge of customer care techniques & processes; listening skills; customer satisfaction; excellent telephonic skills; Customer focus & service.
• Possessing excellent communication & presentation skills (both written & verbal).
• Must be having very strong selling skills / abilities – convincing customers; addressing objections.
• Must be having excellent problem-solving skills.
• Proven ability & experience in achieving KPIs / targets.
• Proven ability & experience in performing variety of tasks (multitasking).
• Possessing strong negotiation skills / abilities & data entry skills.
• Must be a team player, innovator & results oriented.
• Excellent communication skills in Arabic & English
  
  

The joys:

Workspace: We mix work and play with an exclusive gym and an inspiration zone filled with indoor games, library, bean bags and of course, piping hot coffee.

Game-changing leadership: We mentor and hone future leaders through agile, dynamic and people-focused training.

Enriching rewards: Besides bench-marking industry remuneration, we offer medical benefits and discounts on all Masafi products.

Focus on wellness: We not only insist on a great work-life balance but also accompany it with a lovely wellness program.

Our story

Masafi was born in the Hajar Mountains in the United Arab Emirates. And ever since, we've left a mark across the region and the world.

Back in 1976, Masafi was the first naturally sourced drinking water in the UAE. Today, our portfolio consists of the finest range of pure naturally sourced water, juices, tissue papers and anti-bacterial essentials.

While we have been the market leader for over 4 decades, we never take anything for granted. Every day, we work harder to deliver the finest products that are good for people and the planet too.

We are an equal opportunity employer. Inclusivity, diversity and gender balance are the cornerstones of our business just like, wellness, mindfulness and a healthy work-life balance.

Interested in growing your career with us Take a look at some of our current openings. We can't wait to hear from you.