Hotel Duty Manager - Dubai, United Arab Emirates - TIME Oak Hotel & Suites

TIME Oak Hotel & Suites

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

We are currently looking for a Duty Manager who is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue.
Monitors Front Office personnel to ensure guests receive proper, warm attention and personal recognition.
Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them.
Establishes and maintains effective employee relations.
Identifies training needs, assists in developing formal training plans and implementing training sessions.
Inspects frequently for cleanliness and orderliness of the Lobby reception and Cashier's desk and VIP rooms prior to guest arrival.
Maintains appropriate standards of conduct, dress, hygiene, uniform appearance and posture of department employees.
Provides input to Front Office department meetings.
Promotes interhotel sales and inhouse facilities.
Assists in the preparation of statistical, performance and forecast reports as necessary to facilitate annual budget and strategic plan preparation and provides management with marketing information.
Assists in monitoring and controlling, on an ongoing basis, department costs to ensure performance against budget.
Routinely checks billing instructions and guest credit for accuracy and compliance with hotel credit policy.
Coordinates with security in the investigation of irregularities and undesirable guests.
Coordinates with Housekeeping on checking discrepancies.
Copy reads all reports of all Front Office personnel before submission to the Front Office Manager.
Controls the room availability in tight situation.
Assists in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch.
Escorts VIPs to their rooms when necessary.
Sees to the accommodation and transportation of overflow guests in cases of full emergency.
Inspects the lobby including the driveway, valet parking, lobby restrooms, elevators and informs department concerned of findings
Acts as Manager In-Charge in the absence of the Front Office Manager.
Ensures all new procedures and policies are communicated and implemented effectively within the department.
Notifies the Front Office Manager of all operational problems whether related to employee performance/misconduct or procedures.
Ensures that all Front Office standards are maintained by regular spot checks and observations taking corrective action and retraining.
Prepares work schedules and store requisitions on a timely basis.
Cooperates in the performance of any reasonable task requested by the Management.
Previous Hotel Duty Manager experience in 4 or 5 star Hotels or Resorts in the Middle East
Fluent in English and French is a plus
High flexibility and service orientation
The ability to work and multitask well under pressure in a fastpaced environment
Strong interpersonal and communication skills
A positive and charming personality and a wellgroomed appearance