Sr Technical Support Engineer - dubai - Aspen Technology

    Aspen Technology
    Aspen Technology dubai

    1 week ago

    Description
    The driving force behind our success has always been the people of AspenTech.

    What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way.

    You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

    The Role

    This opportunity is within the Customer Success and Training (CS&T) department and plays a vital role in improving customer satisfaction.

    The successful candidate will be providing a high level of technical support and training to internal and external customers and has a passion for driving adoption and usage of AspenTech solutions and enhance work practices.

    This is a career with opportunity for growth and development in a cutting-edge process optimization technology company.
    Your Impact
    Provide loyalty-inspiring customer service that drives user engagement and sustains product usage
    Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech's proprietary software (e.g. Aspen TEMPEST)
    Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech
    Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of geosciences and upstream workflows, to AspenTech customers
    Develop and/or maintain customer focused training materials for new releases and new applications in the industry

    Conduct pre-sales consultations, based on relevant principles of geosciences and upstream workflows, to identify prospects' business problems and articulate AspenTech's products as the solution.

    Uncover and analyze client/prospect needs to support growth in usage, through a variety of pre-sales activities
    Develop strong relationships with customers, build an understanding of their business needs and challenges
    Collaboration with other AspenTech functions to maintain and develop business opportunities
    Function as a subject matter expert in AspenTech's pre-release software testing program to drive improved product quality
    Coach fellow team members to enhance their technical skills to help boost their overall contribution

    Other tasks may include:
    Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech's web knowledgebase
    What You'll Need
    Bachelor's degree (or higher) in Petroleum/Reservoir Engineering, Geology or Geophysics from an accredited institution.
    5+ years of experience in the Oil & Gas industry.
    3+ years of reservoir engineering experience with strong proficiency in Aspen Tempest or related applications.

    Solid understanding of petroleum/reservoir engineering workflows with strong working knowledge of asset optimization, modelling & simulation software suites like Petrel, Eclipse, IX, CMG, tNav, Mbal, Prosper, GAP or similar.

    Detail-oriented with hands-on problem-solving skills
    Excellent communication, interpersonal and customer relationship skills
    Be able to work well in diverse teams composed of people with varied backgrounds
    Demonstrated ability to convey complex information in a clear and concise manner
    English language proficiency is mandatory (additional language skills would be beneficial)
    Ability to travel internationally
    #J-18808-Ljbffr

  • Work in company

    Support Engineer

    Only for registered members

    Deliver exceptional technical support to our clients by resolving hardware and software issues. · ...

    Dubai

    2 weeks ago

  • Work in company

    Support Engineer

    Only for registered members

    A forward-thinking organization dedicated to delivering secure scalable and innovative technology solutions that transform operations and services. · ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Support Engineer

    Only for registered members

    A Support Engineer is needed to assist clients with technical issues and maintain high customer satisfaction. · ...

    Dubai

    2 weeks ago

  • Work in company

    IT Support Engineer

    Only for registered members

    We are seeking a skilled and proactive IT Support Engineer to manage and maintain our IT systems and provide reliable technical support across the organization. · ...

    Dubai, Dubai

    1 month ago

  • Work in company

    IT Support Engineer

    Only for registered members

    Trustbend Packers & Movers seeks an IT Support Engineer to manage and support IT systems in Dubai office. · ...

    Dubai, Dubai

    1 month ago

  • Work in company

    IT Support Engineer

    Only for registered members

    Noorka Logistics is looking for a dedicated and technically skilled IT Support Engineer to join our team in · Dubai · . This role is ideal for a proactive professional who can maintain IT infrastructure, provide timely technical support, and ensure smooth system operations within ...

    Dubai, Dubai د.إ90,000 - د.إ150,000 (AED) per year

    4 days ago

  • Work in company

    IT Support Engineer

    Only for registered members

    We are seeking an L1 NOC Network Security Engineer to join our IT operations team. · The ideal candidate will have a foundational understanding of network and security with a strong desire to grow and develop their technical skills in a fast-paced, mission-critical environment. · ...

    Dubai

    2 weeks ago

  • Work in company

    IT Support Engineer

    Only for registered members

    We are seeking a motivated and skilled IT Support Engineer to join our team. The ideal candidate will be responsible for configuring devices, providing technical support, and assisting employees with hardware and software issues. In addition to general IT support, you will also b ...

    Dubai د.إ90,000 - د.إ150,000 (AED) per year

    1 week ago

  • Work in company

    IT Support Engineer

    Only for registered members

    Kazamer Tax Consultant is seeking a skilled and solution-oriented IT Support Engineer to join our team in Dubai. This role is responsible for providing technical support, maintaining IT systems, and ensuring smooth day-to-day technology operations to support our professional tax ...

    Dubai, Dubai

    1 month ago

  • Work in company

    IT Support Engineer

    Only for registered members

    We are hiring a IT Support Engineer If you are interested, please feel free to share your CV to · Job Title: IT Support Engineer · Duration: 6 Months · Location: Dubai · Required Skills & Qualifications · Experience: · 1+ years in a professional IT support or Help Desk environmen ...

    Dubai د.إ90,000 - د.إ150,000 (AED) per year

    1 day ago

  • Work in company

    Support Engineer

    Only for registered members

    BlackStone eIT seeks a proactive and detail-oriented Support Engineer to enhance our growing team. As a Support Engineer, your primary responsibility will be to assist our clients by addressing their technical issues efficiently and effectively. You will play a crucial role in ma ...

    Dubai د.إ120,000 - د.إ240,000 (AED) per year Full time

    3 days ago

  • Work in company

    IT Support Engineer –

    Only for registered members

    The L2 IT Support Engineer handles advanced technical issues. · ...

    Dubai

    2 weeks ago

  • Work in company

    IT Support Engineer

    Only for registered members

    We are looking for a proactive and service-driven IT Support Engineer / Service Desk Specialist to deliver first and second-line technical assistance to employees. This role focuses on maintaining end-user IT environments, resolving hardware, software, and connectivity issues, · ...

    Dubai, Dubai

    1 month ago

  • Work in company

    IT Support Engineer

    Only for registered members

    Provide first-level IT support to internal teams and resolve technical issues promptly. · ...

    Dubai

    1 month ago

  • Work in company

    Support Engineer

    Only for registered members

    This is a job for a Support Engineer. The engineer will assist with installation and testing of vehicle-mounted computers and equipment. · Assist with installation and testing of vehicle-mounted computers and equipment. · Perform basic tasks on Linux (Ubuntu) systems using the te ...

    Dubai

    1 month ago

  • Work in company

    IT Support Engineer

    Only for registered members

    Kazamer Tax Consultant seeks a skilled IT Support Engineer to join their team in Dubai. The ideal candidate will maintain the company's IT infrastructure and provide technical support. · ...

    Dubai, Dubai

    2 weeks ago

  • Work in company

    IT Support Engineer

    Only for registered members

    Configure and troubleshoot IT infrastructure. · Troubleshoot IT infrastructure · ...

    Dubai

    1 month ago

  • Work in company

    Support Engineer

    Abu Dhabi Health Services

    Description · Key Responsibilities · Incident response & triage: Own L2/L3 tickets, perform root-cause analysis, and drive issues to closure within SLAs. · Database troubleshooting (MS SQL): Diagnose User Issues, slow queries, deadlocks, blocking; create/modify indexes; analyze e ...

    Dubai, United Arab Emirates د.إ120,000 - د.إ240,000 (AED) per year

    6 days ago

  • Work in company

    IT Support Engineer

    Only for registered members

    Provide first and second-level support for desktop hardware software and peripheral devices. · ...

    Dubai

    1 month ago

  • Work in company

    It Support Engineer

    Only for registered members

    IT support engineer responsible for LAN/Wi-Fibackend IT team coordination. · ...

    Dubai, Sharjah

    1 month ago

  • Work in company

    IT Support Engineer

    Only for registered members

    Detect and repair equipment and software issues to minimize downtime for users. Provide customer support via phone email or chat. · ...

    Dubai

    3 weeks ago

Jobs
>
Dubai