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Sr Technical Support Engineer - dubai - Aspen Technology
Description
The driving force behind our success has always been the people of AspenTech.What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way.
You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The RoleThis opportunity is within the Customer Success and Training (CS&T) department and plays a vital role in improving customer satisfaction.
The successful candidate will be providing a high level of technical support and training to internal and external customers and has a passion for driving adoption and usage of AspenTech solutions and enhance work practices.
This is a career with opportunity for growth and development in a cutting-edge process optimization technology company.Your Impact
Provide loyalty-inspiring customer service that drives user engagement and sustains product usage
Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech's proprietary software (e.g. Aspen TEMPEST)
Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech
Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of geosciences and upstream workflows, to AspenTech customers
Develop and/or maintain customer focused training materials for new releases and new applications in the industry
Conduct pre-sales consultations, based on relevant principles of geosciences and upstream workflows, to identify prospects' business problems and articulate AspenTech's products as the solution.
Uncover and analyze client/prospect needs to support growth in usage, through a variety of pre-sales activitiesDevelop strong relationships with customers, build an understanding of their business needs and challenges
Collaboration with other AspenTech functions to maintain and develop business opportunities
Function as a subject matter expert in AspenTech's pre-release software testing program to drive improved product quality
Coach fellow team members to enhance their technical skills to help boost their overall contribution
Other tasks may include:
Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech's web knowledgebase
What You'll Need
Bachelor's degree (or higher) in Petroleum/Reservoir Engineering, Geology or Geophysics from an accredited institution.
5+ years of experience in the Oil & Gas industry.
3+ years of reservoir engineering experience with strong proficiency in Aspen Tempest or related applications.
Solid understanding of petroleum/reservoir engineering workflows with strong working knowledge of asset optimization, modelling & simulation software suites like Petrel, Eclipse, IX, CMG, tNav, Mbal, Prosper, GAP or similar.
Detail-oriented with hands-on problem-solving skillsExcellent communication, interpersonal and customer relationship skills
Be able to work well in diverse teams composed of people with varied backgrounds
Demonstrated ability to convey complex information in a clear and concise manner
English language proficiency is mandatory (additional language skills would be beneficial)
Ability to travel internationally
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