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- Coordinate and schedule service appointments based on customer requests and technician availability.
- Track service orders, ensuring accurate documentation and timely updates.
- Provide administrative support to service technicians, including preparing work orders and maintaining service records.
- Handle customer inquiries regarding service requests, pricing, and product information.
- Collaborate with cross-functional teams to troubleshoot and resolve service-related issues.
- Maintain accurate inventory records and order necessary parts and supplies.
- Assist in the preparation of service reports and performance metrics.