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- Perform Tier II Network support for the business.
- Perform proactive network analysis to ensure network integrity and performance is in an optimal state.
- Create or update documentation to support the environment as required.
- Plan, coordinate and implement changes to the network following our internal change control process.
- Produce reports in support of any Incidents, Problems or work orders resolved or progressed by you.
- Join the on-call rota to provide cover circa one weekend every 3 months.
- Support project teams on infrastructure deliverables and transition of new technology into operations.
- Deep understanding of BGP, IBGP, OSPF routing protocols
- Cisco routers/switches, ASR, ISR, Nexus 5K, 7K, 6k, 9K, 3540, 3850.
- Aruba Wifi WAN deployments (Aruba Certified, ACSP, ACMA, ACMP, ACDX).
- SDWAN practical exposure in supporting and maintaining SDWAN infrastructure.
- Knowledge of Arista routers and switches.
- Firewalls, Checkpoint, Cisco ASA and Palo Alto.
- Palo Alto Prisma Global Protect, supporting cloud infra upgrades and vpn issues for remote workers.
- Cisco Wifi deployments (support experience of ISE, Flex, AP, WLC, Prime, MSE).
- Knowledge of Cisco Fabric Path, VXLAN over leaf and spine.
- WAN Communications (MPLS/GRE Tunneling)
- Knowledge of working with Telco carriers in the delivery & maintenance of MPLS/Internet circuits.
- Automation experience, delivering change or provisioning via the use of automation tools such as Ansible, Glueware, Tufin, Checkpoint CDT, Python scripting.
- Network Appliances, Tipping point, Netscout, Fireeye, bluecoat, taps.
- F5 Load balancer experience.
- Experience in working with file transfer protocols, Connect Direct & SFTP.
- Experience in Payments / Fintech industry in support of authorization traffic or file transmissions.
- Experience in working with an OCC or NOC in support of Incident calls.
- Basic UNIXLinux scripting skills.
- Use of a variety of network monitoring tools.
- Experience of Batchjob scheduling applications (TWS).
- Knowledge of tandem mainframe technology.
- Knowledge and experience of using Esxi based solutions.
- Have demonstrated strong knowledge levels and experience in a Network Infrastructure delivery or operational environment.
- Experience in payments industry is a plus.
- Strong Communication and documentation skills.
- Strong analytical/problem solving skills with troubleshooting experience in a pressured environment.
- Experience in operating under a global follow the sun model.
- Flexible and Self-motivated, must be able to work individually and as part of a team.
- Willing and able to adapt to legacy and new technologies.
- Fluent in English.
Operations Analyst - Dubai, United Arab Emirates - Skill Farm
Description
OverviewOur Global Network Operations team is looking for a level two Network Operations engineer to join our group based out of Dubai. The successful candidate will be required to provide Network support to the business by assisting in trouble shooting of problem tickets and implementation of fixes to address break/fix issues as they occur. You will also use your skills to identify general problems or inefficiencies in the environment and implement permanent fixes to contribute to the overall wellbeing of the network. You will on occasion be required to provide network support on project or other infrastructure deliverables and assist with the training of more junior staff if/when required.
The Role [Major Accountabilities]