Patient Experience Director - Dubai - Omanyp

    Omanyp
    Omanyp Dubai

    1 week ago

    Description

    Our client is a major healthcare group in Saudi Arabia, recognized for its commitment to clinical excellence, continuous expansion, and service innovation.

    With a large multi-hospital network, the organization is investing heavily in elevating patient-centered care and implementing world-class experience standards. This role sits at the corporate level and works directly with senior leadership to influence strategy across all facilities.

    Responsibilities

    • Develop the patient experience strategic roadmap and ensure alignment with the group's corporate vision.
    • Define departmental objectives, KPIs, and performance indicators, monitoring progress and reporting to senior leadership.
    • Produce regular departmental performance reports and support the achievement of organizational goals.
    • Lead annual budget planning for the department, ensuring alignment with strategic priorities.
    • Monitor budget utilization, report progress, and identify initiatives that support financial performance or reduce operational risks.
    • Stay updated on global patient experience trends and integrate best practices across the network.
    • Ensure compliance with accreditation standards and relevant regulations.
    • Build strong relationships with internal functions, promoting awareness of the patient experience mandate.
    • Collaborate with crossfunctional teams (Digital, Technology, Marketing, etc.) to implement systems supporting the PX strategy.
    • Drive the development and alignment of standardized patient journeys across all facilities.
    • Represent the department in committees and meetings related to patientcentered care.
    • Oversee patient survey programs and manage participation in accreditation activities.
    • Ensure consistent implementation of patientfocused programs across the network.
    • Analyze survey data, dashboards, and performance indicators to identify strengths, gaps, and improvement opportunities.
    • Develop corrective action plans for underperforming areas and lead continuous improvement initiatives
    • Lead, mentor, and develop the patient experience team, ensuring alignment with departmental goals.
    • Set performance objectives, conduct evaluations, and provide regular developmental feedback.
    • Ensure team operations adhere to organizational policies and standards.
    Qualifications

    • 15+ years of relevant experience, with 10+ years in leadership roles within patient experience, service excellence, quality, or related healthcare functions.
    • A Master's degree in Business, Marketing, Healthcare Management, or a related field (MBA preferred).
    • Deep knowledge of patient experience methodologies, accreditation standards, and performance measurement tools.
    • Strong analytical skills with a datadriven approach to decision making.
    • Proven experience driving cultural transformation and largescale patientcentered initiatives.
    • Exceptional leadership, communication, and stakeholder management skills, with the ability to influence across complex healthcare environments.
    • A passion for elevating service quality and delivering worldclass patient experiences.
    #J-18808-Ljbffr

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