- Lead, manage, and motivate a B2C sales and support team of approximately 40 team members within a 24/7 operational environment.
- Drive function revenue performance, ensuring monthly and annual KPIs are consistently exceeded.
- Oversee day-to-day operations of the B2C function, including sales activities, client engagement, and customer support.
- Ensure all prospective and existing clients receive the highest level of service and timely follow-up.
- Monitor and manage KPIs including application volumes, revenue, gross profit, and immediate contact metrics.
- Ensure full compliance with UAE business set-up rules, regulations, and internal policies across the team.
- Develop, implement, and monitor training and performance development programs to enhance team capability.
- Produce regular performance reports and insights to support data-driven decision-making.
- Act as a problem solver, addressing operational and people-related challenges while maintaining team harmony.
- Enforce performance standards and take corrective action when required.
- Collaborate closely with other Heads of Department to align efforts toward the company mission of making entrepreneurship accessible.
- Represent and uphold the MFZ brand values in all internal and external engagements.
- Bachelor's Degree or equivalent.
- 6- 8+ year's demonstrably successful experience in sales.
- Proven experience in B2C sales leadership within a high-volume, fast-paced environment.
- Strong people management experience, including leading large teams and 24/7 operations.
- Demonstrated success in driving revenue growth and managing KPIs.
- In-depth understanding of sales performance management, reporting, and forecasting.
- Knowledge of UAE business set-up regulations and compliance requirements is highly preferred.
- Excellent leadership, communication, and stakeholder management skills.
- Strong problem-solving ability with the confidence to take decisive action when needed.
- Experience in training, coaching, and developing high-performing sales teams.
- High level of integrity, professionalism, and commitment to service excellence.
- English.
- Any other language is desirable.
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Sales Manager - Dubai - Meydan Free Zone
Description
Meydan Free Zone offers entrepreneurs and start-up businesses the opportunity to set up and run their own businesses right in the heart of Dubai. We provide access to exceptional talent, entrepreneur expertise, and a wide range of start-up support services.
As we continue our exciting growth plans, we seek talented people to join us. We are currently hiring a proactive and result-driven Sales Manager, B2C, responsible for driving revenue growth and managing the B2C sales and support function, working together with the Head of Revenue. The role oversees a large, round-the-clock operation and ensures exceptional service delivery, regulatory compliance, and consistent achievement of KPIs. The ideal candidate leads with integrity, motivates high-performing teams, and contributes to strengthening the MFZ brand within its prestigious business community.
Key Accountabilities:
To join our team, you will have:
Language skills:
Our Vision is to be the world-class hub for entrepreneurship and innovation in the region. If you are ready to be a part of that journey, we would love to hear from you
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