Hostess - Dubai, United Arab Emirates - FIVE Hotels and Resorts
Description
Greets Guests upon Arrival with a Warm 'FIVE-Styled' Welcome, ensuring their Journey at FIVE is sensational.- Leads and coordinates FIVE's acclaimed Front of House Operations while elevating the 'Vibe at FIVE' throughout all Guest Touchpoints.
- Assists Guests in finding Suitable Seating Arrangements based on their preferences and the availability of tables.
- Manages Waitlists during peak times and provides Accurate Wait Time estimates, whilst ensuring Guests are well taken care of.
- Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, 'FIVE-Styled' Service.
- Exhibits an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings, enabling 'FIVE-Star' Guest Assistance at all times.
- Efficiently Processes Billing and Payments while adhering to FIVE's industryleading Control Procedures.
- Enhances the overall Guest Experience by ensuring Seamless Operations and Excellence in Service Delivery.
- Collaborates with a Fellow 'FIVERs' to maximise Guest Satisfaction, providing Prompt and Positive responses to inquiries.
- Showcases a Proactive Approach to addressing Guests' concerns and fulfilling their requests, Swiftly Resolving any issues to ensure exceptional Guest Satisfaction.
- Demonstrates an Unwavering Commitment to upholding FIVE's FirstinClass Standards, providing personalised Service to Guests at all times.
- Ensures a Seamless Dining Experience for Guests, Anticipating their Needs, and Fulfilling Special Requests.
- Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring nextlevel Service.
- Utilises remarkable Sales Techniques to upsell and promote bespoke Services, lavish Concepts, and exclusive Special Promotions to Elevate the Guest Experience and foster Revenue Growth.
- Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries.
- Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.
- Contributes to the signature behindthescenes 'Vibe at FIVE', playing a vital role in the success of FIVE's awardwinning initiatives.
Requirements:
- Previous experience of 12 years in a Luxury Hotel environment as a Hostess.
- A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
- An elevated and energetic Conversationalist, engaging Guests with lively discussions.
- Professional, Insta-Worthy Appearance, always adhering to FIVE's Grooming Standards and maintaining a polished, 'FIVE-Styled' demeanour.
- Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
- A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
- Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
- Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
- Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
- Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
- A handson attitude, fuelled by a 'Can-Do' Spirit.
Benefits:
- Immerse yourself in the dynamic and exhilarating 'FIVE Vibe,' where no two days are the same. Discover a work environment that encourages creativity, innovation, and bold ideas.
- Experience rapid career advancement opportunities that allow you to grow and develop within the company. Receive mentorship and guidance from experienced professionals who are invested in your success. Build a fulfilling career path that aligns with your passions and aspirations.
- Enjoy attractive incentive opportunities that recognise your hard work and dedication. Be rewarded for your achievements and contributions to FIVE's success.
Food and Beverage
Industry
Hospitality
Work Experience
1-3 years
City
Dubai
State/Province
Dubayy (Dubai)
Country
United Arab Emirates
Zip/Postal Code
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