Branch In-charge - United Arab Emirates - Galadari Brothers

Description

Job Role: 

The Branch In-charge is responsible for the overall operational management, sales performance, and customer experience of the Abu Dhabi motorcycle branch. This role requires a strong leader capable of driving sales targets, ensuring operational efficiency, and maintaining exceptional brand standards while fostering a strong community presence.

Key Responsibilities: 

• Lead the branch team to achieve and exceed all sales targets for motorcycles, parts, accessories, and service.

• Manage daily branch operations, ensuring efficiency and adherence to all company policies and procedures.

• Utilize DMS/ERP systems effectively for sales tracking, reporting, and inventory management.

• Oversee stock control, including ordering, receiving, and secure storage of motorcycles and inventory.

• Ensure accurate and timely invoicing and daily branch financial reporting.

• Provide effective team leadership, coaching, and supervision to the sales and operational staff.

• Conduct regular KPI follow-up to monitor individual and team performance, implementing corrective actions where necessary.

• Perform formal and informal performance reviews and foster a high-performance, customer-focused culture.

• Deliver a premium customer experience consistent with brand standards at all times.

• Effectively handle and resolve customer escalations and conflicts in a professional and timely manner, ensuring maximum customer satisfaction.

• Drive repeat business and loyalty through excellent service delivery.

• Support and coordinate local marketing activities and showroom activations.

• Organize and participate in events, ride-outs, and community gatherings to engage with the local motorcycle community.

• Act as a brand ambassador to maintain and enhance a strong brand presence in Abu Dhabi.

Qualification & Skills: 

• Experience: Minimum 5-7 years of proven experience in Sales & Operations, preferably within the motorcycle or powersports industry, with demonstrable branch leadership exposure.

• Technical Expertise: Skilled in using Dealer Management Systems (DMS/ERP) for sales, inventory, and reporting.

• Leadership: Strong team coaching, supervision, and performance management abilities.

• Soft Skills: Excellent Customer Management & Conflict Resolution Skills.

• License: A valid Motorcycles driving license is a must (essential for community engagement and test rides).

• Language: Fluency in English is required; proficiency in Arabic is a strong advantage.