Relationship Officer - Abu Dhabi, United Arab Emirates - First Abu Dhabi Bank

    First Abu Dhabi Bank
    First Abu Dhabi Bank Abu Dhabi, United Arab Emirates

    2 weeks ago

    first abu dhabi bank background
    Full time
    Description

    Job Description

    JOB PURPOSE:

    . Meet and exceed monthly and annual sales target objectives

    . Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele

    . Do proper analysis of the case and provide all related information of the customer after the field visit is done

    . To be familiar with all policies, products and processes to ensure superior client on boarding experience

    . To proactively participate in Learning, Development and training programmes of the bank in order to be an effective sales personnel

    . Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated

    KEY ACCOUNTABILITIES:

    This section shall not be customised to reflect accountabilities which may be unique to one role. Please use Section 5 to capture any accountabilities specific to the role which are over and above those mentioned in this section.

    Job Context

    Specific Accountability

    Financial:

    Accomplish set sales and revenue objectives for all Products as per set business plan.

    . Achieve monthly& annual set KPI objectives

    . Focus on New To Bank acquisition along with leveraging existing client base

    . To leverage on cross sell opportunities to ensure higher revenue per customer

    . Maintain Daily Sales Reports on sales performance for review by team leader and manager assets

    Customers:

    Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.

    . Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience

    . To ensure no mis selling to customers by offering products/services transparently as per customer requirements

    . Understand and resolve/escalate customer redresses to ensure timely resolution

    Learning & Growth:

    Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team

    . To ensure participation in assigned training, Learning & Developemet programmes

    . Awareness to competition offerings and offer suggestions to line manager to improve product/ processes

    Internal Processes:

    Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies.

    Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective Area.

    . Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding,Fraud Control,Client Application & KYC Documentation etc

    . Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes

    . Ensure to bring quality and right customers to the franchise .

    . Discuss the cases with stake holders and ensure support is provided

    Specialist Skills required for the Job:

    Core Skills

    Technical Skills

    . Leadership & team management

    . Good knowledge of BB products

    . Service quality & customer handling skills

    . Good Computer skills Excel, word, PP

    . Motivated & Proactive approach

    . Competitive and ability to work in multi cultural environment

    . Ability to develop & strengthen relationship between team & customers

    . Good knowledge of BB products, compliance policies & services

    . NTB Business development abilities

    JOB KNOWLEDGE, SKILLS AND EXPERIENCE

    . Requires good convincing and Negotiating Skills according to the complexity of business.

    . Continuous suggestions on Changes and ways of improving FAB Products.

    . To build and maintain effective business relationship with all colleagues.

    . Identify any cross Selling opportunity for Other Business Divisions of the Bank

    Qualifications

    QUALIFICATIONS & EXPERIENCE:

    Education required : University Degree / MBA / PGDM / Sales diploma or certification preferable.

    Experience : 3 - 5 years of experience in Banking or in a Financial Industry