- Manage and grow client relationships with advertisers. This includes conducting regular business reviews and taking a consultative, seller approach to increase client investments, in collaboration with the Sales Team.
- Build trusted relationships with clients through world class service, as well as identifying and proactively recommending custom solutions and new market opportunities.
- Maintain uptodate knowledge of TikTok features and trends, and serve as an external product expert, educating clients on new and existing TikTok ad solutions and advising on best practices to drive optimal performance and groundbreaking campaigns.
- Work closely with Technical Account Managers to organise, monitor and analyse campaign performance.
- Make proactive and datadriven recommendations to optimise advertising offerings and strategies to achieve sales targets.
- Collaborate with a diverse group of internal crossfunctional teams including Ad Ops, Product and R&D to ensure successful campaign executions and troubleshoot client issues.
- Collect marketplace feedback and insights to guide our advertising strategy and ad offerings
- Work to manage custom marketing programs/sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered on time.
- Experience working directly with brand or performance advertisers, and executing custom branded campaigns.
- Strong verbal and written communication skills, with ability to effectively translate technical language to nontechnical stakeholders.
- Experience in campaign management and set up.
- Ability to analyse data and identify insights to assess campaign performance and provide recommendations.
- Experience with ad verification partners (IAS, DV, MOAT).
- Experience analysing campaign delivery, diagnosing and solving technical problems with product and engineering teams is a plus.
- High attention to detail and very organised.
- Selfstarter, a fast learner who has critical thinking.
Client Solutions Manager, Global Accounts - Dubai, United Arab Emirates - TikTok
Description
Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team.
Status quo Never. Courage Always.At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.
We are looking for an experienced, detail-oriented Global Client Solutions Manager, to be based in Dubai within our growing Global Agency & Accounts (GA&A) team that is a vital role in our Sales team in meeting objectives and providing best in class customer service to clients.
Through establishing and building trusted client relationships, our GCSMs have a key focus on driving revenue, advertiser education & advertiser satisfaction.
This includes negotiating and optimising complex opportunities and using data and analytics to build a consultative solution for our customers.
Success in this position requires a focus on commercial acumen, account management and the ability to provide custom solutions for advertisers leveraging our unique ad product suite.
ResponsibilitiesQualifications
- Experience in account management/client services roles in digital marketing (biddable network experience a plus).
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.