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- To work as a team with colleagues,to ensure timely service and a smooth runningoperation.
- To understand and adhere to allhotel policies and Standard Operating Procedures with regard toguest service, how to run the operation, and personal disciplineand grooming.
- To perform every guestinteraction in a friendly and welcomingmanner.
- To maintain professional telephoneetiquette and a perfect understanding of reservation'spolicies and procedures.
- To be completelyfamiliar with the services offered in the restaurant and throughoutthe hotel.
- To greet and seat guests in therestaurant in a warm and friendly manner, and set the tone ofwelcoming hospitality that will continue during the entire guestexperience.
- To ensure that the front or therestaurant is always covered, and that the entrance to therestaurant is as welcoming and attractive aspossible.
- To check each table to ensure that itis clean, and fully set up before any guests are seated at thetable.
- To check with guests to get feedback onthe quality of their experience. Share any problems that arise withoutlet managers, but try to take care of the problem atonce.
- Pitch in and help in service whenever theneed arises.
- Work with the Cashier and relieveCashiers on break.
- Previousexperience in Food & Beverage/Restaurantoperation
- Eye for detail to achieve operationalexcellence
- Excellent guest serviceskills
Hostess - Dubai, United Arab Emirates - Anantara Hotels, Resorts and Spas
Description
Qualifications