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Front Office Manager - Dubai - Mediclinic Middle East
Description
MAIN PURPOSE
To monitor and manage the business unit front office function aimed at optimal operational performance and client centric service delivery in line with company standards and financial governance principles.
KEY RESPONSIBILITY AREAS
To manage and lead the team
To coordinate physician appointment scheduling to ensure patient and business needs are addressed
To monitor and manage the daily Front Office operations
Drive patient experience
Drive operational efficiencies through effective monitoring and management of departmental KPI's
REQUIRED EDUCATION
A relevant master's from an accredited institution
REQUIRED EXPERIENCE
At least 10 years' experience in a healthcare environment of which at least 3 years were in a management or supervisory position
REQUIRED JOB SKILLS AND KNOWLEDGE
Client service and related management principles
Computer literacy and proficiency in MS Office applications
Conflict management skills
Demonstrate understanding and knowledge of financial principles and sense for business
Verbal and written communication skills in English
Workforce planning and scheduling
UAE healthcare industry
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