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  • Front Office Manager - Dubai - Mediclinic Middle East

    Mediclinic Middle East
    Mediclinic Middle East Dubai

    2 months ago

    Description

    MAIN PURPOSE

    To monitor and manage the business unit front office function aimed at optimal operational performance and client centric service delivery in line with company standards and financial governance principles.


    KEY RESPONSIBILITY AREAS
    To manage and lead the team
    To coordinate physician appointment scheduling to ensure patient and business needs are addressed
    To monitor and manage the daily Front Office operations
    Drive patient experience
    Drive operational efficiencies through effective monitoring and management of departmental KPI's


    REQUIRED EDUCATION
    A relevant master's from an accredited institution


    REQUIRED EXPERIENCE
    At least 10 years' experience in a healthcare environment of which at least 3 years were in a management or supervisory position


    REQUIRED JOB SKILLS AND KNOWLEDGE
    Client service and related management principles
    Computer literacy and proficiency in MS Office applications
    Conflict management skills
    Demonstrate understanding and knowledge of financial principles and sense for business
    Verbal and written communication skills in English
    Workforce planning and scheduling
    UAE healthcare industry
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