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  • Marine Services Customer Support Specialist - Fujairah City - beBee Careers

    beBee Careers
    beBee Careers Fujairah City

    3 weeks ago

    Default job background

    Job title: Customer Enquiry Executive Marine Services

    Description

    We're looking for a skilled professional to manage day-to-day operations and engage with customers.

    The successful candidate will be responsible for handling incoming calls, preparing information about ports, and resolving customer complaints in a timely manner.

    To excel in this role, you'll need excellent communication skills, attention to detail, and the ability to balance multiple tasks.

    Experience in a similar role with knowledge of local Middle East exposure is essential. You should also have a good understanding of port agency operations and be able to deliver work according to SLA standards.

    A competitive salary package and performance-based bonus scheme are just some of the benefits you can expect from this role.

    Key Responsibilities:

    • Manage incoming phone calls and enquiries
    • Prepare accurate and complete information about ME ports
    • Handle customer complaints and provide solutions
    • Build relationships with customers through open communication

    Required Skills and Qualifications:

    • Excellent communication and interpersonal skills
    • Ability to balance multiple tasks and operate within deadlines
    • Knowledge of Microsoft Office suite and port agency operations
    • Experience in a similar role with local Middle East exposure

    Benefits:

    • Competitive salary package
    • Performance-based bonus scheme
    • Premium medical health insurance coverage

    Others:

    • Diverse range of benefits depending on geographical location
    • Value award celebration events
    • Opportunity to grow your career and exceed goals

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Al Fujairah City