Learning Associate - Dubai, United Arab Emirates - Amazon

Description

• Willing to work flexible schedules/ shifts
• Act as a supervisor for Instructorsand Peer Trainers with new hires
• DeliverInstructor training, observation and coaching to the MENAstandard
• Ensure training records are kept up todate through the console
• Ensure MENA trainingmaterials are kept and delivered against MENA standard and providea positive learning experience
• Use and analyzedata on a daily basis to improve NH learningexperience
• Feedback to Instructors and PeerTrainers on their delivery and new hire (NH) groupsperformance
• All tests/ audits are completed andresponses are tracked
• Organize (Instructorsassignment) and monitor cross training for the operations tosupport peak skill requirements
• Work withoperations on a skill matrix to highlight gaps for critical roletraining
• Support operations with the deliveryof critical role training
• Improve processesfrom gathering feedback and analyzingdata
• Support the recruitment of Instructors andPeer Trainers
• Attend meetings when required andprovide information required
• Work inpartnership with the agency managers to improve new hireperformance
• Support MENA level projects withfeedback and improvements