Hostess/waitress with Italian, Russian Speaking - Dubai, United Arab Emirates - MARCO POLO HOTEL

MARCO POLO HOTEL
MARCO POLO HOTEL
Verified Company
Dubai, United Arab Emirates

2 days ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

Responsibilities:


  • Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
  • Use visual cues to seat Guests in either the bar or dining area depending on their preference
  • Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
  • Answer incoming calls to the restaurant and provide appropriate service
  • Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
  • Tend to special Guest needs and requests
  • Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
  • Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
  • Help dining room staff by setting and clearing tables; replenishing water; serving beverages
  • Issue dining charges by verifying orders; calculating taxes; totaling bill for togo orders
  • Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
  • Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for togo orders
  • Contribute to team effort by accomplishing related results as needed

Requirements:


  • Must be able to read menus
  • Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
  • Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc.
  • Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
  • Must be able to walk and stand during entire shift

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)
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