Client Success Manager_Dubai

Job summary

The Client Success Manager will play a pivotal role in our client delivery process ensuring the seamless execution of projects and highest level of satisfaction among clients.

Responsibilities: Identify new business opportunities collaborate with internal teams develop strategies for acquiring new clients expand market presence actively engage in lead generation activities email outreach attending industry events serve primary point contact assigned clients fostering strong relationships understanding unique needs objectives conduct regular check ins assess satisfaction levels address concerns identify opportunities upselling cross selling additional products services coordinate internal teams ensure timely delivery resolve issues discrepancies exceed client expectations provide product demonstrations training sessions ensure fully understand how utilize offerings achieve goals act subject matter expert SaaS products offering insights guidance both clients internal teams analyse client requirements recommend appropriate solutions leverage commerce expertise identify opportunities process improvement efficiency gains within organizations proactively address inquiries concerns requests demonstrating commitment exceptional customer service solicit feedback inform product development efforts

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Job description