SPA specialist - abu dhabi - Jobs Global

    Jobs Global
    Jobs Global abu dhabi

    1 day ago

    Description

    Attention This vacancy is temporarily suspended

    Responsibilities
    • Answer all incoming calls in a professional and courteous manner, providing accurate information about the spa's services, products, promotions, and scheduling
    • Greet guests upon arrival and provide them with a tour of the facilities, explaining the different services offered and answering any questions they may have
    • Schedule appointments for guests, ensuring that they are booked for the correct services at the most convenient times
    • Check guests in and out of their appointments, keeping track of their service history and preferences
    • Process payments for services rendered, handling cash, checks, and credit card transactions accurately and efficiently
    • Keep the reception area clean and organized at all times, stocking it with brochures, magazines, and other materials as needed
    • Assist the Spa Manager with various administrative tasks, such as preparing reports, ordering supplies, and maintaining records
    • Handle customer complaints or concerns in a professional and tactful manner, escalating them to the Spa Manager as necessary
    • Promote the sale of spa products and services to guests, upselling when appropriate
    • Attend mandatory staff meetings and training sessions
    • Adhere to all company policies and procedures
    • Perform other duties as assigned
    Required Skills and Qualifications
    • High school diploma or equivalent
    • Proven customer service experience in a luxury setting
    • Excellent communication, interpersonal, and organizational skills
    • Ability to work well under pressure and multitask in a fast-paced environment
    • Proficient in Microsoft Office, with aptitude to learn new software and systems
    • Flexible schedule, including evenings and weekends
    • Willing to relocate to Qatar
    • Excellent communication, written and oral, in English
    #J-18808-Ljbffr

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