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- Ensure following processing oftransactions and customer requests is withinTAT
- BPM relatedrequests
- Siebel CRM relatedrequests
- Monitoringmonthly Department level SRescalation
- Monitoring of walk in Customers atcenter & handling any customerescalations
- Ensure the average CustomerComplaint Resolution Time is within set TATlimits
- Ensure customers have a positive andsatisfactory experience based on the average monthly CSAT &NPS scores
- Customer complaints and escalationsare resolved within timelines
- Monitoringcompliance alerts managed by CSRs for RM & No RM basecustomers
- Monitoring all compliance alerts tobe assigned to respective staff for furtheraction
- Exit letter issuance, CH signature to beobtained
- Monitor closure of accounts withinstipulated timelines for exit cases
- Dailymonitoring of SRs for TAT breached and about to TAT breached alerts& notifying the same to CSR, RMs &CH
Customer Service Manager - Dubai, United Arab Emirates - Tanfeeth Dubai
