Receptionist - Dubai, United Arab Emirates - Al Etihad Diagnostic Center

Al Etihad Diagnostic Center
Al Etihad Diagnostic Center
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description

Receptionist
Al Etihad Diagnostic Center EDC


At EDC, we are not just a medical care provider, but we notably offer a peaceful family environment, distinct with a human touch.

We are continually striving to improve all our services and provide safe and compassionate care to our patients.

EDC is offering a fantastic career opportunity to a suitably qualified receptionist.


If you are a team player and an excellent problem-solver, with excellent communication and interpersonal skills, and if you are a responsible, compassionate, and a patient admin professional who enjoys outstanding organizational and multi-tasking skills, we would be delighted to have you on the EDC team, especially if you are eager to join a community that values its employees.

EDC's forward-thinking customer service is creating the ultimate service experience for both, our patients and employees. Our services include general-, neuro-, musculoskeletal-, dental-, abdominal-, women-, and pediatric-imaging.

We lead strategic development and smooth accomplishment of day-to-day services and develop processes to drive service enhancements and create the best experience for our patients, as well as our employees.


The responsibilities of the position include but are not limited to the following:

  • Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
  • Welcome patients and visitors in person or on the telephone, and answer or refer inquiries
  • Keep patient appointments on schedule by notifying the providers of patient's arrival, reviewing service delivery compared to schedule, and reminding the providers of any service delays
  • Comfort patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area
  • Preregister patients by uploading the necessary documents into the Electronic Medical Record EMR
  • Liaise with referring clinics to complete the required patients' documents
  • Protect patients' rights by maintaining confidentiality of medical, personal, and financial information
  • Maintain operations by following policies and procedures, and reporting needed changes
  • Providing the patients with the imaging files after completion of the procedures
  • Request the patients' feedback after completion of the service
  • Followup with other staff members to ensure that the procedures are done at the scheduled time

Required Skills / Qualifications:

  • Multitasking
  • Flexibility
  • Telephone skills
  • Customer service
  • Time management
  • Organization
  • Attention to detail
  • Scheduling
  • Word processing
  • Professionalism
  • Quality focus

Education, Experience:

  • University/college degree is an asset
  • Mandatory background in the health sector
  • Familiarity with phone systems
  • Previous experience with Microsoft Office software preferred
  • Arabic speaking is a plus
Looking for female applicants
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