Guest Service Agent - Dubai, United Arab Emirates - The Address Hotels & Resorts
Description
The Guest Services Agent will be responsible for checking-in and checking out Hotel guests, in a friendly and professional manner.
The Agent will maintain a professional image and attitude at all times, as they play a crucial role in forming the first and last impressions of the guest of the Hotel.
- Handle checkin and checkout of arriving and departing guests, following established The Address Hotels & Resorts standards.
- Handle all cashiering transactions (posting charges to guest rooms, exchanging foreign currency, etc.), balancing their cash float at the end of each shift.
- Respond to all guest requests and questions in a professional and courteous manner, whether via telephone or in person, providing accurate information and taking appropriate courses of action (safety deposit box issuance, message handling, dealing with complaints, etc.)
- Be knowledgeable at all times of updated product and service information, including daily hotel meetings and conferences.
- Possess a working knowledge of room reservation procedures, according to The Address Hotels & Resorts standards, and will handle reservation booking and cancellation.
Qualification:
- A minimum of two years experience in a similar position in a 4star or 5star hospitality company.
- Knowledge of basic hotel business operations and OPERA preferred.
- Minimum of a high school diploma is required. College degree in Hotel Management or a related field is preferred.
Salary:
AED1, AED2,000.00 per month
Experience:
- receptionist (required)
- hotel (required)
Language:
- Arabic (required)
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