Receptionist - Dubai, United Arab Emirates - Emirates Grand Hospitality

Emirates Grand Hospitality

Verified Company

Dubai, United Arab Emirates

2 days ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

POSITION TITLE:
RECEPTIONIST

Summary Description:

Responsible in handling Front Office Reception and administration duties including but not limited to greeting guests and determinate's a guest's reservation status and identifies how long the guest will stay.

Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.

A)
Responsibilities and Duties:

Verifies the guest's method of payment and follows established creditchecking procedures.
Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
Take guests' details and allocate their rooms
Talk to transport carriers (such as airlines, bus companies and rental car agencies) to make and confirm travel arrangements for guests
Inform guests of the hotel/motel's services and facilities, policies and procedures
Provide tourist information to guests
Make reservations for sightseeing tours, restaurants, the cinema and live entertainment
Deal with enquiries and requests from guests
Take messages for guests
Finalise guests' bills and issue receipts upon payment
Arrange accommodation for guests travelling to other destinations
Perform cashier duties and exchange foreign currency
Place guests' possessions in a safe if requested
Coordinate the cleaning of guests' personal laundry, shoe shining and room service deliveries
Follow inhouse procedures to help ensure the security of guests and employees

Additonal duties and responsibilities:

Ensure integrity and confidentiality of information at all times.
To perform any additional requirement, tasks and duties outside of his/her scope of work as deemed necessary by your Head of Department or the Management.
Changes in business may require alterations to this Job Description.

Care of Equipment

Ensures maintenance and careful handling of equipment used.
Ensures timely reporting of malfunction or maintenance deficiency to appropriate area.

Training and Employee's Activities

Attends scheduled trainings.
Participates actively in company initiated employee activities.

Grooming and Hygiene

Adheres to the specified hygiene and personal appearance standards of the hotel and surrounding area.

Attendance

Adheres to the set procedures for attendance and timekeeping.

Company Policies and Procedures

Adheres to the provisions outlined in the Employee's Handbook, Disciplinary Code, and Rules & Regulations.

Environmental Awareness

Reduces waste of supplies and materials by reusing or selling.
Recycles, when possible.
Conserves water and energy by adhering to environmental / energy conservation checklist appropriate for the surrounding area.
Maintains clean surroundings.
Participates in activities concerning the protection of the environment.