Floor Supervisor Autoservice - Dubai, United Arab Emirates - Ratel Security Services LLC

Ratel Security Services LLC

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Allocate job cards to various bays and monitor the work done.

Communicate the time required to complete the task to the service advisor.
Ensure the sourcing of all the parts, spares & consumables required to complete the work.
Offer technical inputs to the technicians, wherever required.
Monitor schedule adherence and take corrective actions in case of time overruns. Communicate any time any time and cost overruns to the service advisor.
Manage the quality of work done on multiple bays, simultaneously.
Ensure that the technicians are not disturbed vile the vehicles are being serviced.
Exhibit strong technical understand of the vehicles, to the customer.
Along with the Service advisor, conduct a check on the vehicles in PDI area, to ensure that all jobs mentioned in the job card have been completed as per quality guidelines.
In case of any discrepancies, vehicle to be returned to the floor for rework job. Reschedule the service scheduling chart in case of rework and communicate the same to the service advisor.
Take trials of the vehicle to understand customer concerns / complaints better or to diagnose the cause of the problem.
Carry out complaint resolution as per the guidance of the CRM/ CRE.
Act as per action plans drafted by the CRM improve customer satisfaction.
Lead, coach, and mentor all the technicians, ensure training needs are adequately met.
Conduct regular service drills with the technicians.