Automotive Service Advisor- Arabic Speaker - Dubai, United Arab Emirates - D Luxe Car Care

D Luxe Car Care

Verified Company

Dubai, United Arab Emirates

5 days ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Job description

We are looking for a personable Certified Service Advisor to act as the liaison between our customers and service technicians.

The Certified Service Advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.

The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

Responsibilities:

Greeting customers and directing them to available mechanics.
Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
Using your knowledge of our products and services to sell or provide indepth information about available parts and service options to customers.
Answering questions about service outcomes and scheduling and booking appointments, vehicle dropoff, and vehicle pickup.
Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
Managing and overseeing the dealership's workflow and schedule.
Calling customers to advise them about service changes or car pickup times.
Maintaining positive customer relationships to ensure repeat business.
Ensuring all details on services rendered and costs are related to customers and processing their payments.
Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Requirements: