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- To ensure that the monthly forecasted food and beverage revenue figures are achieved for the outlet.
- To be an entrepreneur in day to day operations to ensure maximum profit by creating and implementing new business models i.e. developing a local clientele, out of box creative ideas etc. While ensuring cost measures are being implemented at all time.
- To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
- To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
- To assign responsibilities to junior heartists and to check their performance periodically.
- To establish and strictly adhere to the par stocks for all operating equipment and supplies, to ensure that the outlet is adequately equipped.
- To control the requisitioning, storage and careful use of all operating equipment and supplies for the outlet.
- Coordinate with Chef in-charge in placing F&B orders in time, minimal purchase to be made as per the business demand, all menus items are to be available
- To conduct daily pre‐shift briefings to ambassadors on preparation, service and menu.
- To liaise with the Kitchen and Beverage department on daily operation and quality.
- To handle all guest complaints, requests and enquiries on food, beverage and service.
- To plan and implement an effective sales plan and promotional activities for the outlets.
- To attend Food and Beverage Meeting and Daily Operations Meeting.
- To prepare forecasted P&L statements for promotional nights and events according to the annual business plan.
- To maintain a high standard of personal appearance and hygiene at all times.
- To liaise and inform Food and Beverage Department and Human Resources Department of all training sessions.