Lead the development and execution of CRM strategies to improve customer acquisition, retention, and lifecycle value
Own end-to-end CRM operations including data management, segmentation, workflows, and automation
Ensure CRM systems are aligned with business objectives and customer journeys
Analyze customer data to identify insights, trends, and opportunities for growth
Develop dashboards and reports for sales, marketing, and leadership teams
Ensure CRM data accuracy, hygiene, and compliance with data policies
Partner with Sales, Marketing, Customer Support, and Product teams to optimize CRM usage
Support campaign planning, lead nurturing, and pipeline management
Act as the primary CRM point of contact across the organization
Design and implement CRM workflows, lead scoring models, and automation
Improve customer communication through personalized and targeted messaging
Identify and implement system enhancements and integrations
Train and support internal teams on CRM best practices
Develop CRM documentation, SOPs, and usage guidelines
Monitor user adoption and continuously improve CRM effectiveness
Bachelors degree in Business, Marketing, IT, or a related field
8 plus years of experience working with CRM platforms (e.g., Salesforce, HubSpot, Zoho, Microsoft Dynamics)
Strong understanding of customer lifecycle management and CRM best practices
Experience in CRM analytics, reporting, and dashboard creation.
- Health insurance for employee & family
- Annual Ticket
- 24 Annual leaves on year completion
- Bonus - performance based
- Annual increment
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CRM Lead - Dubai, United Arab Emirates - HR Ways
Description
About the company we're hiring for Currently:
UAE-based pioneer delivering customer-centric experiences and unparalleled opportunities through cutting-edge technology, with six innovative tech ventures across the globe.
Job Summary:
The ideal candidate will be responsible for managing CRM platforms, improving customer engagement, driving data-driven decision-making, and aligning CRM initiatives with sales and marketing goals.
Key Responsibilities:
CRM Strategy & Management:
Data & Analytics:
Cross-Functional Collaboration:
Process Improvement & Automation:
Leadership & Training:
Required Qualifications:
Other Details:
Work Mode: ONSITE - Full Time
Location: Dubai, UAE
Experience: 6-12 years
Days: Monday to Friday
Timing: 9am-6pm
Benefits:
About HR Ways:
HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel to stay updated or visit to know more.
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CRM Lead
Only for registered members Dubai
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CRM Lead
Only for registered members Dubai
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CRM & Lead Optimization Officer
Only for registered members Dubai
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CRM & Lead Distribution Officer (Real Estate)
Only for registered members Dubai
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CRM Officer
Only for registered members Dubai, Dubai
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CRM officer
Only for registered members Dubai, Dubai
-
Lead Owner
Only for registered members Dubai
-
Lead Owner
Only for registered members Dubai, Dubai
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Sales Admin
Only for registered members Dubai, Dubai
-
Customer Relationship Management Lead
Only for registered members Dubai
-
Head of CRM
Only for registered members Dubai
-
Marketing Specialist
Only for registered members Dubai
-
Lead owner officer
Only for registered members Dubai
-
Group Senior Manager
Only for registered members Dubai, Dubai
-
Salesforce Consultant
Only for registered members Dubai
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Head of CRM
Only for registered members Dubai
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Head of CRM
Only for registered members Dubai
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CRM Supervisor
Only for registered members Dubai
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Sales Assistant
Only for registered members Dubai
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CRM Manager
Only for registered members Dubai, Dubai