Customer Service Agent - Dubai, United Arab Emirates - Star Services

    Star Services
    Star Services Dubai, United Arab Emirates

    1 week ago

    Description


    Customer Service Agent

    Salary 4.5k to 5.5k (based on exp)

    Working Hours 8:30 AM to 5:30 PM

    Weekly Off Sunday

    Work location- DWC Freezone, Jebel Ali, Dubai

    Arabic Speakers preferred

    Position: Customer Service Agent

    Company Overview:

    Star Services LLC is a leading provider of high-quality services in the industry. We specialize in providing top-notch customer service solutions to our clients, ensuring their satisfaction and success. Our company is committed to delivering exceptional service to our customers and creating a positive work environment for our employees.

    Job Overview:

    We are seeking a highly motivated and dedicated Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing excellent customer service to our clients. You will act as the first point of contact for our customers and will be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction.

    Responsibilities:

    Act as the primary point of contact for customers, responding to inquiries and providing information about our products and services

    Resolve customer complaints and escalate issues as needed

    Handle a high volume of incoming calls, emails, and chats in a professional and timely manner

    Maintain accurate and detailed records of customer interactions and transactions

    Collaborate with other departments to ensure customer needs are met

    Continuously seek opportunities to improve customer service processes and procedures

    Stay updated on company products, services, and policies in order to provide accurate information to customers

    Meet and exceed customer service goals and targets

    Requirements:

    High school diploma or equivalent

    Previous customer service experience preferred

    Excellent communication and interpersonal skills

    Strong problem-solving abilities

    Ability to work in a fast-paced environment and handle multiple tasks simultaneously

    Proficient in Microsoft Office and customer service software

    Willingness to work flexible hours, including evenings and weekends if needed

    Benefits:

    Competitive salary

    Comprehensive benefits package including medical, dental, and vision coverage

    Paid time off and holidays

    Opportunities for career growth and development

    Positive and supportive work environment

    If you are a customer service-oriented individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Join our team at Star Services LLC and be a part of our commitment to providing exceptional service to our customers.



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