Express Commercial Partner - Dubai, United Arab Emirates - The Emirates Group

The Emirates Group

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Job Purpose:

Emirates SkyCargo is a world-class air cargo carrier, with a vast network of destinations, cutting-edge facilities, and a focus on innovation, efficiency, and sustainability.

Express Commercial Partner will identify, select and manage external commercial partners for the Express project across a number of countries.

You will drive volume, revenue, share of wallet and compliance with assigned commercial partners, while ensuring customer satisfaction is achieved.

You will also work with internal stakeholders to ensure Express Services are effectively marketed with all customer segments.

In this role, you will:

Manage and provide support to external commercial partners and ensure partner agreements are constantly evolving to enhance sales proposition.
Manage account management concerns and issues in a timely way, focusing on customer needs & sales, and manage partners' termination and replacement where necessary.
Understand market trends and have constant inputs into how to enhance commercial processes, driving improvements with the wider Express team through accurate and relevant reporting.
Collaborate closely with Express Operations Partner to drive maximum value out of partnerships, including involvement in new commercial models, partner identification and negotiations.
Coordinate training and development activities for external commercial partners, ensuring they are fully equipped to deliver on their requirements.
Liaise with IT and Finance to ensure all system and payment matters involving Express Commercial Partners are executed effectively.
Engage effectively with relevant team to ensure an annual marketing campaign is developed, incorporating specific country and target audience factors.

Qualifications & Experience:
To be considered for the role, you must meet the below requirements:

Degree or Honours (12+3 or equivalent) with 5+ years' experience in Express sales and commercial management; Customer service / call centre experience preferred.
Experience in vendor management and vendor performance management.

Includes historical involvement in key account management, pricing and RFI/RFQ response strategies.

Demonstrated proficiency in analytical and numerical skills with ability to create financial; business cases.
Proven experience with legal contracting with partners/clients.
Strong interpersonal skills and business acumen, with ability to assertively manage internal and external stakeholders.

Salary & Benefits:
Join us in a management role and enjoy an attractive tax-free salary.

On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package.

That's on top of transport benefits, life insurance and more.