Fiber Optic Technician cum Driver - Dubai, United Arab Emirates - XAD Technologies

    XAD Technologies
    XAD Technologies Dubai, United Arab Emirates

    2 weeks ago

    Description


    job Description

    We are seeking a skilled and dedicated Fiber Optic Technician to join our team. The ideal candidate will be responsible for the end-to-end installation of Fiber-to-the-Home (FTTH) services at customer premises. This role requires a strong technical aptitude, excellent problem-solving skills, and a commitment to providing outstanding customer service.

    Key Responsibilities:

    • Installation and Termination: Install, route, and terminate fiber optic cables from the network distribution point to the customer's home (drop cable).
    • Equipment Configuration: Install and configure Optical Network Terminals (ONT) and Wi-Fi routers, ensuring proper functionality and secure network setup.
    • Service Activation: Set up internet services for customers, including configuring router settings such as SSID, password, DHCP, and other relevant parameters.
    • Fiber Splicing and Testing: Perform fusion splicing to join fibers as needed, ensuring low loss and high performance. Conduct light-level testing using an optical power meter to verify signal strength and troubleshoot any issues.
    • Quality Assurance: Check signal strength and perform necessary adjustments or rectifications to resolve poor connections and ensure optimal service quality.
    • Troubleshooting and Maintenance: Diagnose and resolve technical issues related to fiber optic connections, equipment, and customer-side network problems.
    • Documentation and Reporting: Maintain detailed and accurate records of all installations, service calls, and fault-handling activities. Report complex issues or faults to the backend support or Network Operations Center (NOC).
    • Customer Education: Provide clear and concise education to customers on how to use their new services and equipment, including basic troubleshooting steps.
    • Tool and Safety Management: Ensure all tools and equipment, including fusion splicers and optical power meters, are well-maintained and used safely during all site visits. Adhere to all company safety protocols and procedures.

    Qualifications:

    • Proven experience in installing, terminating, and splicing fiber optic cables.
    • Proficiency in using fiber optic tools, including fusion splicers and optical power meters.
    • Strong knowledge of Wi-Fi router configurations and home networking principles.
    • Ability to troubleshoot and resolve technical issues efficiently.
    • Excellent communication and interpersonal skills, with a focus on customer satisfaction.
    • Attention to detail and a commitment to quality workmanship.
    • Valid driver's license and a clean driving record.
    • Ability to work independently and manage time effectively.


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